Customer Service Receptionist-Bilingual
3MG Solutions, LLC is among the fastest growing residential and commercial roofing contractor and roof repair services companies in the country. Our culture is based on team-work and respect. We are committed to our community and are proud to be the "Official Roofer of UCF Athletics".
We are seeking a friendly and organized Receptionist to join our roofing company. In this role, you will be the first point of contact for homeowners and other callers, providing exceptional customer service while efficiently managing our front desk operations.
Key Responsibilities:
- Field incoming calls from homeowners and potential clients, addressing inquiries related to roofing services and scheduling.
- Provide customer support by answering questions, resolving basic issues, and escalating complex matters to the appropriate department.
- Schedule appointments and coordinate with the sales and service teams.
- Maintain and update customer records, ensuring accurate and timely data entry.
- Perform general receptionist duties, including greeting visitors, managing mail, and organizing office supplies.
- Assist with other administrative tasks as needed to support the smooth operation of the office.
Qualifications:
- Prior experience in a customer service or receptionist role
- Bilingual (Spanish/English) Highly Preferred
- Professional phone etiquette and a positive attitude
- Ability to multi task and manager time effectively
- Strong computer skills and experience with office software
Location:
- Full time on site in our Winter Park Office
Pay/Benefits:
- Full time salary position (pay depending on experience)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Official Roofer at UCF Athletics! Opportunity for free tickets to sporting events