Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.
SUMMARY:
Reporting to the Warehouse Manager, this role is responsible for maintaining the highest standards of retail operations and helping lead the warehouse team. The Coordinator, Warehouse supports the administrative operations of the Warehouse Manager, and will assume responsibility for staff and stockroom security in the absence of the Warehouse Manager. This position is responsible for following the correct procedures to open and/or close the main warehouse and other satellite locations and performing receiving duties and overseeing warehouse associates. This position will support Retail Office Administration as required by the Merchandising Head and Assistant Manager, Buying and Merchandising. The Coordinator, Warehouse will perform duties including general receiving, shipping/importing, inventory management, cycle counts and yearend inventory.
ACCOUNTABILITIES:
Assist with the Retail Store’s inventory control:
- Receive, price, and determine proper storage methods and stock location based on turnover and environmental/physical capabilities of facility;
- Verify inventory of packing slips to physical counts of stock: investigate discrepancies and adjust for errors and defects;
- Process and coordinate shipments of website and catalog orders;
- Conduct monthly inventory audits;
- Assist with the annual inventory audit.
Organizes the retail stockroom and Gift Shops:
- Restock and maintain product levels in retail outlets; Gift Shop, off-site retail shops, satellite retail kiosks etc.;
- Transport product between retail locations; company vehicle provided;
- Maintain stockroom cleanliness, supplies, tools and equipment; ensure appropriate disposal of garbage, cardboard and recyclables.
Assists the Retail Sales Department:
- Perform Retail Sales Associate duties as needed; on the floor cashier, customer service sales etc.;
- Respond to customers and cashiers’ questions concerning merchandise;
- Provide assistance and support to stockroom volunteers;
- Answer phones and perform other duties as assigned.
Consciously desires to improve the organization and its processes:
- Promptly aid in Emergency protocol;
- Maintain organizational safety standards;
- Continually improve our impact on the environment and greening of operations;
- Perform additional duties of a similar nature or level as required.
JOB REQUIREMENTS:
- 2 years of high volume retail sales experience selling products;
- 1-2 years Customer Service experience or equivalent.
- Excellent internal and external customer service and communication skills
- High level of consistency and accuracy with data entry and paperwork
- Valid BC Class 5 Driver’s License
- Excellent judgment and prioritization skills; highly self-motivated
- Basic knowledge of MS Office: Outlook, Word and Excel
- Ability to lift and move 20 kgs
- Active demonstration of the company’s values and missions
- Flexibility and availability in schedule are required during the week, including evenings, weekends and holidays. Job will occasionally require long hours during the busy season.
- Ability to work outdoor in all weather conditions
SALARY RANGE: $20 - $30 PER HOUR