POSITION SUMMARY
The position requires a self-motivated and dedicated individual who will take direction from the Director of Facility Operations and the Housekeeping Supervisor and is responsible for the proper implementation of daily requirements for the cleanliness of the facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Performs cleaning and housekeeping tasks and services throughout assigned areas including but not limited to mopping and sweeping
- Maintains a positive, self-motivated attitude while completing all duties and responsibilities
- Adheres to all of Mississippi Aquarium’s policies and procedures, including our COVID-19 guidelines
- Maintain positive guest relationships; Responds appropriately to guest inquiries and concerns to ensure total guest satisfaction.
- Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
- Picks up and empties trash and recycling receptacles
- Examines property for safety hazards; reports problems to the Housekeeping Lead, Housekeeping Supervisor, Director of Facility Operations, or other appropriate staff.
- Assists with ensuring that cleaning and maintenance supplies are stocked
- Undertakes special projects as assigned by manager(s)
QUALIFICATIONS
- High school diploma or equivalent required
- 1 year of housekeeping experience preferred
- Detail oriented and thorough
- Ability to give high priority to customer service
- Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions
- Ability to operate tools or equipment used in routine maintenance
- Ability to keep the property clean and orderly
- Good interpersonal skills with polite and courteous demeanor toward staff and guests of Mississippi Aquarium
TEAM REQUIREMENTS
- Safety & Security - All Team Members are required to adhere to all Mississippi Aquarium safety and security standards.
- Attendance & Appearance - To maximize the guest’s experience, all Team Members are required to adhere to Mississippi Aquarium standard operating procedures regarding attendance and dress code policies as it relates to individual job functionality. Tattoos and piercings must be appropriate and in keeping with a professional image. Depending on the work area, management reserves the right to determine that tattoos will need to be covered during your shift.
- Sales & Guest Services - Our forward-thinking business model requires listening and understanding the needs of our guests both internal and external. To that end, we must always be focused on the guest experience which is the key driver for return guest visitation and increased sales.
- Team Partnership - All Team Members are focused on supporting each other to complete the guest experience. Therefore, supporting, facilitating, and participating in activities that promote team effectiveness is vital to our Organization.
PHYSICAL DEMANDS & WORK ENVIRONMENT