Join the PRIDE and Brookfield Zoo Chicago’s mission to ignite emotional connections with wildlife that spark conservation action while leading vital programs to protect endangered species. Our beautiful 235-acre campus offers a living classroom that is home to over 3,500 animals representing 500 species. Brookfield Zoo Chicago is embarking on a groundbreaking, ambitious Next Century Plan to achieve our vision. It is the beginning of an exciting transformative journey!
BASIC FUNCTION:
The Admissions Associate (seasonal) contributes to the success of Brookfield Zoo Chicago (“BZC”) by courteously and efficiently accommodating guests’ admission needs and ensuring that all transactions are accurate to assure guests have a quality and enjoyable experience, thus contributing to Brookfield Zoo Chicago’s goals of providing an extraordinary guest experience and generating revenue to contribute to BZC’s overall revenue goals.
PRIMARY JOB DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.
- *Obtain product knowledge and demonstrate effective selling skills to provide guests with essential information to assist them in purchasing the best value for their visit, maximizing their experience, and generating revenue. Collect revenue for and up-sell admissions, parking, internal attractions, packages, rentals, membership sales and other initiatives as instructed.
- *Operate a point-of-sale (POS) cash register system with accuracy and efficiency including basic data entry for onsite membership fulfillment.
- *Validate tickets sold at the admissions entrance areas for guest admittance for zoo admission and internal attractions. Collect and record exact counts for each non-paying attendance categories, e.g., adults, children, members, etc., in order to report daily attendance for the census report.
- *Follow and enforce all applicable institutional policies and departmental procedures.
- *Must familiarize oneself with the zoo and its attractions and be able to enthusiastically and accurately relay information to guests.
- *Maintain assigned area to ensure it is clean and presentable to guests and in accordance with department standards.
- Verify all employees entering the Zoo have a current Society employee photo ID badge. Verify visitors, business appointments, and deliveries against the gate list. Obtain proper authorization for admittance.
- Maintain and clean wheelchairs, wagons, strollers, and ECV rentals.
- Board buses or walk traffic lanes in order to obtain attendance counts and/or collect parking fees.
- Other related duties as assigned.
* Denotes Essential Job Function(s)
POSITION REQUIREMENTS AND SPECIFICATIONS:
- Demonstrated ability to work effectively under pressure and meet deadlines.
- Experience and/or ability to work and interact effectively with a diverse, multicultural audience.
DESIRABLE/PREFERRED QUALIFICATIONS:
- High School graduate or (GED) equivalent preferred.
- Ability to operate a point-of-sales (POS) system desired.
- Multilingual ability, Spanish fluency a plus.
ADDITIONAL INFORMATION: