JOB SUMMARY: This career/career-conditional permanent full-time position is located in located in Shenandoah National Park, in the Administration Division. Open to the first 50 applicants or until 05/20/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. MAJOR DUTIES: The purpose of this position is to perform work involving the performance of routine and recurring assignments providing information technology (IT) customer support independently or in support of the work of a more senior specialist. Duties may include: Install and test software and computer hardware which includes personal computers, printers, servers, radio equipment, and other peripheral equipment. Troubleshoot systems and equipment errors and connectivity problems and resolves most problems. Troubleshoot and maintain the stability of communication lines and equipment. Track customer hardware and software problems through the use of a customer support database. Plan and schedule the installation of new and upgraded hardware and software applications. Assist with development of specifications, work statements, and evaluation criteria for procurement and/or financial assistance awards for IT, radios, telephones, and other equipment. This position may be filled at either the GS-07 grade level or the GS-09 grade level. Duties will be developmental in nature when filled below the GS-09 full performance level. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. GS-07 annual salary range: $55,815 - $72,561. GS-09 annual salary range: $66,732 - $86,750. POSITION LOCATION: Shenandoah National Park preserves and protects more than 300 square miles of nationally significant natural and cultural resources, scenic beauty, and congressionally designated wilderness within Virginia's northern Blue Ridge Mountains; and provides a broad range of opportunities for public enjoyment, recreation, inspiration, and stewardship. Within just 90 miles of Washington D.C. the Park provides visitors the ability to explore mountain peaks, hidden hollows, cascading streams, accessible wilderness, and stunning natural beauty. Approximately 40% of the Park is designated wilderness with over 500 miles of hiking trails and the iconic Skyline Drive, SHEN was established as an eastern Park that provided a "western Park experience". Due to the Park's easy accessibility to D.C and other highly populated areas along the east coast, visitation exceeds 2 million visitors annually which results in significant resource protection and visitor management issues and incidents. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.