JOB SUMMARY: This position is located within the Department of the Interior (DOI), National Park Service, Delaware Water Gap National Recreation Area, that provides public safety dispatch operations. The purpose of this position is to serve as a Public Safety Dispatcher in a Communications center that provides public safety dispatch operations, in a complex environment serving more than one unit, jurisdiction, and/or agency in a geographic area. MAJOR DUTIES: Operates a multi-frequency radio console, coordinating use of assigned radio frequencies. Operate of National Criminal Information Network (NCIC), National Law Enforcement Communications System (NLETS) and State Criminal Information Networks. Able to assess the priority of incoming calls and prioritize multiple occurring emergency calls. Must be able to maintain the radio system, telephone system, and teletype system simultaneously. Operate a complex radio and telephone system. Have knowledge of various types of jurisdictions that affect certain types of responses and availability of resources. Maintain status on resources and incidents. Safeguard information ensuring appropriate dissemination of sensitive information. Have ability to learn an extensive body of law enforcement, emergency medical, search and rescue, structural, and wildland fire dispatch policies and procedures to responds to a wide range of operational situations sufficient to solve unusual problems. Use personal computers and word processing, spreadsheet, and database software programs. Maintain records and logs of significant events. Perform duties such as data entry, quality control, and preparation of statistical and other reports. Assist law enforcement officers with investigations including computer search and prepare documents for arrests and or court. Possess Knowledge of Emergency Services (Law Enforcement, emergency medical, Search and Rescue, and Fire Monitor alarm systems including intrusion, fire, panic, and maintenance related systems. Prepare a written record to capture all significant events occurring during the shift. Assist in the development of dispatch operations plans and/ or guides for organizational source materials. Have Proficiency in spelling, punctuation, and ability to use proper grammar. Receive and evaluate all 9-1-1 telephone calls or other public emergency calls. Retrieve critical Information from reporting parties. determines response priority and responds appropriately. Maintain a smooth, uninterrupted flow of information between personnel in the field, and outside emergency organizations. Ability to assess situations quickly, often under stress and with multiple conflicting priorities, to act decisively and bring incidents to a logical and appropriate conclusion. Direct personnel to appropriate frequencies and prioritize radio traffic and related communications. Speak with irate or irrational callers in a professional and non-confrontational manner. Using standard procedures and terminology, orally communicate critical information concerning emergency situation over radio or phone to responding emergency personnel (law enforcement and other public safety responders) in order to ensure that they have the most up to date and accurate information. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.