Job Purpose:
To provide customers with product and service information in a friendly and knowledgeable manner. Conflict resolution skills to resolve any problems that may arise with the customers, and the knowledge to know when the call needs to be handled by a higher member of management or a sales representative.
Duties and Responsibilities:
- Encourage new business opportunities with potential customers by answering product and service questions, suggesting logical information about other valid options for products and services.
- Opens customer accounts to include scheduling material pick-ups, and/or equipment drop-offs.
- Obtain all the necessary information from customers upon start of service or change in service.
- Assist in the proposal process as it relates to potential new customers or a change in service for existing customers.
- Maintains customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepares product or service reports by collecting and analyzing customer information.
- Analyze customer information and needs to help make recommended solutions with potential products or services to management.
- Perform main line receptionist duties which include answering all incoming calls.
- Analyze driver routes and make suggestions on improving efficiency.
Job Training, Qualifications, and Requirements:
Skills:
- Proficiency in Microsoft Word, Excel, and reasonable typing.
- Logistics and Scheduling skills and experience preferred.
- Ability to read, write, and interpret schedules; communicate on the telephone effectively with customers; communicate ideas and proposals both verbally and in writing.
- Ability to solve practical problems and deal with a variety of variables, along with an ability to interpret instructions furnished in written, verbal, diagram, or schedule form.