Summary/Objective
The Seasonal Zoo Educator – Seasonal Exhibits is a full-time, seasonal position responsible for inspiring, educational interactions and provides excellent guest service to all Zoo guests at several of our seasonal and year-round exhibits. This position works cooperatively with Education staff, other Zoo team members, volunteers, and interns.
Essential Functions
· Responsible for guest engagement and interpretation of seasonal exhibits through hands-on activities and demonstrations.
· Ensures that each guest receives outstanding guest service by providing a guest-friendly environment and having excellent exhibit knowledge.
· Serves as a credible source of information; answers great questions and gives directions, ensuring that Zoo guests receive assistance and accurate information as needed.
· Communicates with others immediately when responding to an incident or an emergency.
· Ensures both guest and animal safety through the implementation of Zoo rules and regulations.
· Assists in cleaning, organization, and upkeep of Zoo grounds, interactive spaces, and educational materials.
· Contributes professionally to a collaborative, innovative, and energetic work environment.
· Assists with Education programming needs as required to meet Departmental goals and expectations.
Competencies
· Guest focus
· Communication proficiency
· Teamwork orientation
· Stress management/composure
· Multi-task oriented
· Time management
· Problem solving skills
· Proficient in Microsoft Office Suite
Expected Hours of Work: This is a seasonal position. Hours may vary and do not exceed 40 hours a week. Availability on weekends is required, with scheduled off days occurring during the week.
Required Education and Experience
· High school diploma or equivalent.
· 2 years of relevant experience, or any equivalent combination of education and experience that demonstrates the ability to do the job.
· Must be 18 years of age or older
Preferred Education and Experience: Previous experience leading tours or interacting with guests in educational, sports, entertainment, or hospitality organization. Basic biology/zoology/science content knowledge.
Supervisory Responsibility: This position has no direct reports.
Reporting Structure: This position reports to the Education Manager.
Work Environment: While performing the duties of this job, the employee frequently works in outside weather conditions. The employee may be exposed to wet and/or humid conditions, fumes or airborne particles and vibration. The noise level in the work environment is low to moderately loud when on Zoo grounds.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· Must be capable of moving across zoo grounds, remaining stationary for long periods of time, and working outdoors in variable weather conditions. Must be capable of transporting supplies weighing up to 20 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Compensation - $13.50/hour
Please note that this job description is not exhaustive and additional duties may be assigned, or existing duties may be modified, at any time to meet the needs of the organization.
Memphis Zoo is a drug free workplace. All offers of employment are contingent upon the successful completion of a pre-employment drug screening and background check.
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By submitting your application, you hereby certify that the facts set forth in the above employment application are true and complete to the best of your knowledge.
Certification
I certify that the information provided on this application is truthful and accurate. I understand that providing false or misleading information will be basis for rejection of my application, or if employment commences, immediate termination.
I authorize PARC Inc to contact former employers and educational organizations regarding my employment and education. I authorize my former employers and educational organizations to fully and freely communicate information regarding my previous employment, attendance, and grades. I authorize those persons designated as references to fully and freely communicate information regarding my previous employment and education.
If an employment relationship is created, I understand that unless I am offered a specific written contract of employment signed on behalf of the organization by its CEO, the employment relationship will be "at-will". In other words, the relationship will be entirely voluntary in nature, and either I or my employer will be able to terminate the employment relationship at any time and without cause.
With appropriate notice, I will have the full and complete discretion to end the employment relationship when I choose for reasons of my choice. Similarly, my employer will have the same right. Moreover, no agent, representative, or employee of PARC INC, except in a specific written contract of employment signed on behalf of the organization by the CEO, has the power to alter or vary the voluntary nature of the employment relationship.
I HAVE CAREFULLY READ THE ABOVE CERTIFICATION AND I UNDERSTAND AND AGREE TO ITS TERMS.
EEOC AND INCLUSION STATEMENT The Memphis Zoo believes that human diversity is as important as the biodiversity we seek to conserve. World-class zoos are comprised of world-class team members representing a variety of backgrounds, perspectives, and skills. We value a diverse workplace and strongly encourage people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply. The Memphis Zoo is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. If you need to request any accommodations for the interview or hiring process, please let the Human Resources team (HR) know. HR can be contacted at hrteam@memphiszoo.org. The Memphis Zoo participates in E-Verify and is an EEO/ADA/Veteran employer.