Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
Overview
In the Damage Resolution Technician role, you will be responsible for assisting the Damage Resolution Foreman with troubleshooting and identifying roof leak and roof material issues as a result of solar installation, documenting the proposed solutions & executing the needed repairs.
Responsibilities
Small roof repairs to make Sunrun installations water tight
Meet with the customers & investigate their damage claim
Troubleshoot the customer's concerns and determine if Sunrun is at fault
Report Findings to management with recommended solution
Communicate effectively with the customer the proposed next steps
Execute the scope of work proposed
Document and report the disposition of the services completed to customer & management
Keep service van stocked properly with appropriate materials
Ensure the quality of the service performed is top notch and fully code compliant
Keep the job site clean and clear of debris
Perform other needed job tasks as requested by leadership
Qualifications
High school diploma or equivalent
Minimum of 1 year experience as an Residential PV Installer or Apprentice
Possess a valid driver’s license
Understand and have a command of local utility and AHJ requirements surround Residential PV systems installed by Sunrun
Knowledge of CalOsha construction safety policy
Ability to climb ladder, squat, kneel and work bent over for extended periods of time
Ability to lift 50lbs
Work on multiple roof types such as comp shingle, rolled comp, tile and more
Communication skills necessary to explain to customers to root cause and plan to resolve damage claims
Able to fill out online forms such as damage assessment
Writing skills necessary to fill out necessary forms including damage assessments
Physical Demands
Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
Ability to climb ladders
Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
Ability to work and maintain balance on roofs and other areas of height
Ability to work in the sun and possibly low light conditions
Ability to walk on rafters, roof tiles, and roof shingles without damage
Ability to distinguish colors such as red, black, yellow, white, green
Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
Ability to hear verbal commands and warnings
Ability to work with chemicals using appropriate protections
Recruiter:
Cathy Olson (catherine.olson@sunrun.com)
If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.