Summary Description:
Perform day-to-day management responsibilities, inclusive of client, ESG Program, budget, and people responsibilities, executing on established plans, and managing under the direction and oversight of ESG Programs Director/Senior Manager. At this level of management, Client Lead has created the scope, budget, allocations, and strategy for you to manage to and with their oversight.
NOTE: Within the Manager level, there is room to grow by working with your Supervisor and ESG Programs Director/Senior Manager to, over time as a Manager, develop in the core areas of ESG Programs management to expand on the scope and execution of these responsibilities with less oversight.
Essential Job Functions / Job Duties and Responsibilities:
- Perform day-to-day client and program management for client ESG Programs, under the direction of and following plans established by the ESG Programs Director/Senior Manager. Provide excellence and client satisfaction for all work you manage, engaging your ESG Programs Director/Senior Manager and the assigned Strategic Advisor, as needed, to ensure overall client satisfaction.
- Successfully complete all work product under your management, ensuring work is delivered on time within scope, factually accurate, and meets client expectations.
- Identifyand make Supervisor aware of any concerns regarding staff capacity, staff planning, sequencing, and prioritization of client work.
- Manage your team to operate efficiently by implementing process improvements established by ESG Programs team, including processes, tools, software, practices, and replicable work that can be standardized to scale delivery. Recommend the need for process improvements, and support development of improvements when tasked.
- Coordinate with Practice Area teams, as appropriate, on work to be delivered for your client.
- Support proper set up and close out all client work under your management, participating in After-Action Reviews (or periodic reviews).
- Support day-to-day budget management by inputting and updating hours allocations and budgets created and overseen by the ESG Programs Director/Senior Manager, review of time entries and reject incorrect entries; monitor time billed against allocations and address hourly budget issues.
- Support the generation of property-level invoices by downloading the active property list, reviewing and assigning fees based on service.
- Support and contribute to the development, career progression, performance management, and engagement of staff who support your client programs. As appropriate, provide coaching, training, input on goals and development plans, and feedback to team members directly as well as to their Supervisor.
- Participate in the Talent Acquisition process, as directed, to support hiring needs on your client programs, and under the oversight of others.
- Contribute to business development efforts, with direction and oversight from your ESG Programs Director/Senior Manager and in coordination with Senior Director of ESG Programs, VP of Growth, the VP of Client Success:
- Participate in internal annual client strategy meetings.
- Ensure client success through renewals as well as expanding support for existing clients, engaging Practice Areas and internal experts as appropriate.
- Redirect any new business opportunities to the VP of Growth.
- Identify potential opportunities to engage Legence companies to implement solutions for client. Notify the ESG Programs Director/Senior Manager.
- Support delivery of appropriate trainings, exposure, and experiences within your client program team. Help ensure that existing, new staff, and managers within your team are trained as appropriate for their role on team offerings, services, and processes, as well as any changes or additions therein.
- Effectively and appropriately utilize the ESG Rotational Program staff to perform work identified by others as appropriate for that team. Train or oversee the training of ESG Rotational Program staff and manage to ensure accurate completion of work.
- Properly and accurately track all of your time worked and expenses in BigTime, billing to the correct codes and using the correct labor categories.
- Know and follow company policies and processes.
- Perform all other duties as needed and assigned.
Essential Knowledge, Skills and Abilities:
- Working knowledge of energy, sustainability, and environmental, social, and governance (ESG) practices and programs.
- Familiar with U.S. EPA ENERGY STAR Portfolio Manager.
- General knowledge about RE Tech’s service and product offerings.
- Possess a growth mindset seeking continuous improvement and supporting a culture of learning, growing, and improving as an individual, our team members, our business, and our client work.
- Ability to collaborate internally and externally to co-create successful outcomes.
- Analytical, problem-solving and decision-making capabilities. Strong attention to detail in your work and work produced by more junior team members.
- Know how much time it takes to complete routine tasks and make estimations of time it takes to complete non-routine tasks.
- Possess sound business ethics, including the protection of proprietary and confidential information.
- Ability to be flexible and adapt to a changing landscape and client needs, handle multiple time-sensitive priorities, excel in a fast-paced environment, and ability to pivot and adjust priorities and approaches.
- Ability to competently manage up, down, and across the organization, as well as outside clients and vendors.
- Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude. Ability to manage challenging interpersonal situations, including employee and client relationships.
- Exceptional written communication skills with a propensity to write in a clear, concise manner to convey points effectively, creatively, and with the appropriate tone and professionalism.
- Excellent verbal communication skills to effectively interact with and build confidence with internal and external contacts, including public speaking.
- High degree of initiative, proactiveness, drive, enthusiasm, energy, and follow through.
- Advanced knowledge with online collaboration and file sharing tools, such as SharePoint and the Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook, Teams).
- At least four years of directly relevant experience.
- Experience handling day-to-day task level management and some client communications on a small project or portion of client program, and/or some past experience operating in a similar capacity to this role.
- Experience supporting successful sustainability, ESG, energy and/or decarbonization programs at scale across large portfolios of commercial real estate assets, with specific expertise focused on one or more of the follow commercial sectors: office, multifamily, retail, warehouse, senior care, medical office, and hospitality.
- Experience delegating tasks and overseeing the work of others.
- Experience in a client facing consulting role, delivering professional services, and building relationships across clients and internal teams.
Physical Demands:
Travel Requirements:
Additional Requirements:
No sponsorship available for this position.
#LI-AC1
#LI-Hybrid
#LI-Remote