Sun Solar is looking for a qualified Call Center Manager to join its award-winning team! How does it sound to join a company that truly cares and invests in your growth? Ready to lead a team into a multi-state expansion? Then Sun Solar is looking for you!
Ranked #1 Solar Company in MO!
Overview:
Sun Solar is looking for a qualified Call Center Manager to join our fast-growing team of professionals. Sun Solar is an innovative leader in clean energy, striving to create a sustainable planet through alternative energy solutions. Sun Solar is searching for a professional, self-motivated, critical thinker to join our family and help us provide affordable energy. Sun Solar is one of the fastest growing companies in the nation, earning a spot on the Inc. 500 top companies list.
Responsibilities:
- Lead an expanding team of appointment setters from our headquarters in Springfield, MO.
- Develop customized call scripts to accommodate internal lead campaigns and set appointments.
- Develop and implement call strategies and initiatives to enhance efficiencies, grow lead base and increase appointments.
- Monitor performance goals and objectives and hold employees accountable to department standards.
- Motivate and educate staff to deliver on departmental performance goals.
- Maintain call center staff through recruiting, hiring, orienting and training.
- Promote exceptional customer satisfaction.
Requirements:
- Please have a minimum of five (5) years' experience in a call center and/or telemarketing environment along with three (3) years' managerial experience
- Must have experience in hiring and training new Appointment Setter Reps.
- Ability to establish goals for employees to follow.
- Experience monitoring challenges and working to motivate team members.
- Experience with creating and implementing operational strategies.
- BA Degree in Communications, Business or related field is desired.
- Must illustrate strong verbal and written communication skills.
- Must be able to sit for an extended period of time.
Company Benefits:
Sun Solar is all about taking care of its people and it shows in the awesome benefits packages you can participate in. We provide PTO (initial 10 vacation days, Paid Birthday Off), Health Insurance Plans, Dental Insurance, Vision Insurance, 401K match program, Life Insurance, Accident and Critical Illness Insurance Plans, Employee Discounts and more.
Sun Solar is an Equal Opportunity Employer.