Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry.
Join us as a Customer Service Engineer. Together we can drive a greener tomorrow!
What to expect?
As a Customer Service Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets.
Your main responsibilities will be:
- Managing the requests sent by customers about Networking, Dataloggers, Device Communications,
- Technical assistance through emails and calls (Technical Assistance Support),
- Project modifications based on customer needs,
- Creation and modification of electrical and single line diagram (AutoCAD),
- Managing internal documentation,
- Set-up of GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon),
- Detect errors and support the improvement of QUALITY.