JOB SUMMARY: This position is located in the Division of House Management. The incumbent's major responsibilities involve audience contact in a front-of the-house position at the Filene Center, a major performing arts theater. The season begins on May 5, 2024, and will run through approximately September 22, 2024, including all weekends. Each week's work schedule will vary significantly through the season, you will be paid according to hours worked. MAJOR DUTIES: The major duties of the Usher position include, but are not limited to, the following: Greets, directs, informs, and assists patrons with facility orientation and explains services available. Provides clear, tactful oral communication to patrons and fellow staff members. Resolves patron complaints concerning performance and environmental issues within the theater. Collects/scans tickets to allow patrons to enter the venue. Ensures patrons abide by the theater's published House Rules. Assists in handling emergency situations, including medical emergencies, weather alerts, and situations requiring evacuation of the theater. IMPORTANT: Click the 'Apply for this job' button to view a complete job description.