Working Hours: Seasonal (March to October), Part-time
Sunday through Saturday 9 a.m. to 4 p.m., with availability fluctuating for breaks, holidays, seasons.
Direct Supervisor's Name and Title: Jacob Blaisdell, Membership Services Coordinator
FLSA Status: Non-exempt
JOB SUMMARY
Membership Specialists are motivated and enthusiastic individuals with a passion for enhancing guest experiences and providing exceptional member services. This position is an integral part of a team responsible for raising significant funds to support operations and programs while creating a welcoming experience for our members.
DUTIES
- Provide exceptional customer service for members at the Zoo's Front Gate and mobile locations throughout the Zoo while responding to member issues or concerns.
- Encourage membership purchases, upgrades or adding a la carte items. Accept and process membership fees, donations, and respond to inquiries or feedback. Provide opportunities for member spending and giving.
- Conserve resources (such as printed materials) and inspire members to support conversation efforts (such as through donations added to membership dues.)
- Assist with orderly guest entry to the Zoo.
- Assist with member events and other Zoo events as assigned.
PHYSICAL ACTIVITY
This position requires standing, sitting, walking, speaking, hearing, interacting with general public, guests, and staff. Will stand for extended periods of time. Some lifting and carrying less than 40 pounds.
WORK ENVIRONMENT
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Qualifications
- Must be at least 16 years of age.
EXPERIENCE REQUIREMENTS
- Must demonstrate strong customer service, organization, interpersonal and communication skills.
- Must be extremely detail oriented.
- Experience performs needed tasks quickly and accurately.
- Sales experience preferred.
- Must have flexible schedule and ability to manage multiple tasks while maintaining a calm and positive demeanor.
- Ability to maintain a positive and upbeat working environment for guests and co-workers.
- Ability to work independently or with team members and switch tasks as need requires.
The Seneca Park Zoo is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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