DescriptionGeneral purpose
The Zoo Ranger is responsible for providing a visible and positive presence to Fresno’s Chaffee Zoo Corporation’s (FCZC) guests to promote safety, adherence to zoo rules, and create a fun, engaging experience. The Zoo Ranger supports FCZC’s mission and vision by building community trust and providing a safe and welcoming environment for all of our guests and employees.
We are pleased to offer this part time position an Employee Assistance Program, 401K, Paid CA Sick Time. The pay range for this position is $17.78 - $18.66 per hour. Offers will be based on the successful candidate’s experience.
Essential accountabilities
- Walks throughout the assigned area(s) to maintain a visible presence in the Zoo for guests. Greets guests in a friendly, professional manner and demonstrates an approachable, service-focused demeanor.
- Engages proactively with guests to provide directions, resolve concerns, offer assistance, and ensure a positive and safe experience regarding other aspects of Zoo operations.
- Monitors guest activity and addresses violations of Zoo rules to Environmental Health and Safety (EHS) management in a professional manner.
- Provide emergency medical assistance to guests and staff with First Aid supplies, including CPR, AED, and O2 support, until advanced medical personnel arrive. Completion of required medical authorizations for employee injuries will be the responsibility of Zoo Rangers.
- Completes Incident Report forms accurately and promptly following any accident, injury, near miss, safety concern, or security event.
- Works calmly and authoritatively with the public. Provides professional customer service in adverse environments such as crowds or with difficult members of the public.
- Alerts EHS management of incidents requiring additional attention or treatment.
- Assists in reuniting lost and found children with parents or guardians.
- Serves as a primary point of contact in emergency scenarios (Incident Commander), assisting with coordination and communication with first responders and Zoo leadership.
- Serve as the Incident Commander role as designated by management.
- Participate as a member of the Animal Risks Mitigations (ARMS) team as designated by management.
- Provides crowd control as needed during peak attendance periods and special events.
- Opens secures and activates all building alarms in accordance with Zoo procedures.
- Provides escorts and equipment for animal transport, and some zoo deliveries.
- Maintains a high level of situational awareness while patrolling the zoo.
- Participates in emergency drills and debriefs and may be designated to be the primary responder during certain scenarios, under the direction of the EHS leadership team.
- Stays current with all required safety and security certification.
- Safely operate a vehicle for business purposes including but not limited to going to and from the zoo’s facilities and offsite.
- Perform additional responsibilities as assigned to support team and organizational goals.
QualificationsEducation and job Qualifications
- Minimum one (1) year of paid work experience in security, emergency response, or customer service environment required.
- Basic Life Support, Automated External Defibrillator (AED), Cardiopulmonary Resuscitation (CPR), First Aid, and Oxygen (O2) certification preferred.
- Minimum of one (1) year of work experience using Microsoft Office required.
- Strong verbal English communications skills required both oral and written required.
- A valid California driver's license, valid vehicle insurance, enrolled in the CA Employer Pull Notice program and successful completion of the FCZ Drivers Training Program required.
WORK ENVIRONMENT
- This position functions primarily outdoors, with possible exposure to heat, cold, inclement weather, Zoo environments and external events
- The employee may be exposed to environmental substances such as dust/dirt from Zoo grounds.
- The position works in close proximity to Zoo animals.
- Regular local travel and occasional out-of-town travel may be required.
- Ability to work a flexible schedule including irregular or extended shifts, including overtime, nights, weekdays, weekends, and holidays, as needed to support 24-hour security operations.
- Operate security equipment and communication devices requiring manual dexterity.
- Possess adequate hearing and speech to communicate clearly via radio, phone, or in-person during emergency or high-noise conditions.
PHYSICAL REQUIREMENTS
These are the physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for reasonable accommodation, the Zoo may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.
- Stand and walk for extended periods of time, including continuous patrols across varied terrain and in all weather conditions.
- Bend, stoop, reach, kneel, and climb stairs or ladders as necessary during routine and emergency operations.
- Lift, carry, push, or pull up to 50 lbs. as part of equipment handling or emergency response.
- Maintain visual and auditory awareness sufficient to identify potential safety or security concerns, including in low-light environments.
- Respond quickly and effectively to emergency situations, which may require running short distances or performing physical interventions or assistance.
