Solar Fleet Performance Analyst (CX Team)

Freyr Energy • Full-time • Hyderabad, Hyderabad • 3w ago

Key Responsibilities

System Performance Monitoring & Issue Resolution

â¢Monitor day-to-day performance of the entire distributed solar fleet using Freyrâs Fleet View platform, identifying anomalies, generation shortfalls, and degradation trends.

â¢Triage and escalate system performance issues to the relevant internal teams (installation, procurement, field service) and track them through to resolution.

â¢Establish and maintain performance benchmarks and alert thresholds across the fleet to enable proactive issue detection.

Data Analysis & Insights

â¢Conduct deep-dive analysis on system performance data to identify patterns, root causes of underperformance, and opportunities for improvement.

â¢Build dashboards, reports, and periodic fleet health scorecards to keep stakeholders informed on key generation and performance metrics.

â¢Translate data findings into concrete recommendations for Freyrâs procurement, design, and installation teams to improve future system performance.

Cross-Functional Collaboration

â¢Partner with the Product Development team to define feature requirements, test enhancements, and provide user feedback for the Fleet View platform.

â¢Collaborate with the Customer Experience team to close the loop on customer complaints related to system performance, ensuring timely communication and resolution.

â¢Work with field operations to validate data insights against ground-level observations.

Continuous Improvement & Customer Impact

â¢Identify systemic improvement areas across the solar value chain (procurement, design, installation, maintenance) that directly impact customer experience and energy yield.

â¢Drive adoption of data-driven decision-making within the CX function to elevate overall service quality.