Service Manager – SolarCare+
Department: Operations
Location: Rocklin, CA (In-Office, Monday–Friday)
Job Type: Full-Time, Exempt (Salaried)
Compensation: $90,000 – $115,000 annually
Reports To: Vice President of Operations
Job Summary
The Service Manager of SolarCare+ is responsible for leading and managing the SolarCare+ service function, including oversight of personnel, service operations, and performance across active solar sites.
This role focuses on team leadership, operational decision-making, and service strategy, ensuring service delivery is efficient, consistent, and aligned with company standards. The position is structured as a management role, with limited involvement in field execution.
Key Responsibilities
- Oversee service operations, including prioritization frameworks, workflow management, and overall service performance
- Establish and maintain service standards, processes, and response expectations
- Monitor service metrics and implement improvements to drive efficiency and consistency
- Directly manage and supervise service personnel, including Field Service Technicians and QA/QC
- Lead hiring, training, performance management, and disciplinary actions
- Set clear expectations and ensure accountability for service quality and responsiveness
- Exercise independent judgment in prioritizing service needs, allocating resources, and resolving operational issues
- Determine staffing approach, scheduling strategy, and escalation paths based on business needs
- Oversee customer communication standards and service delivery expectations
- Act as escalation point for complex or high-impact service issues
- Oversee service-related billing accuracy and documentation
- Partner with Operations and Accounting to support efficient service execution and cost control
- Ensure service operations comply with company policies and OSHA standards
- Reinforce safety expectations and accountability across the team
Field Oversight (Non-Primary Duty)
- Conduct site visits for oversight, quality control, and escalation support as needed
- Provide guidance on complex issues when necessary
- This role does not perform routine field labor or technician-level work
Education & Experience
- High school diploma required; degree in Construction Management, Business, Engineering, or related field preferred
- 5+ years of experience in solar, electrical, or construction environments
- 2+ years of experience in a supervisory or management role overseeing field teams or service operations
- Experience managing service workflows, personnel, and operational performance in a fast-paced environment
- Experience working with commercial or non-residential solar systems strongly preferred
Skills, Knowledge & Abilities
- Strong leadership and team management skills with the ability to drive accountability and performance
- Ability to exercise independent judgment and decision-making authority in operational and personnel matters
- Strong understanding of service operations, field coordination, and workflow management
- Excellent organizational and time management skills with the ability to prioritize competing demands
- Effective communication skills with the ability to lead teams and manage customer expectations
- Problem-solving mindset with the ability to resolve complex operational issues
- Proficiency with computers and ability to learn service management and project tracking systems (Procore preferred)
- Knowledge of OSHA standards and commitment to maintaining a safe work environment
- Valid driver’s license with a clean driving record
Work Schedule & Expectations
- Standard schedule: Monday–Friday
- May require availability for escalations outside of standard business hours
- This is an exempt position focused on leadership and operational management responsibilities
What Success Looks Like
- Service operations are organized, efficient, and consistently executed
- Field teams are aligned, accountable, and performing at a high level
- Customers are informed, supported, and satisfied with service delivery
- Documentation, billing, and service tracking are accurate and timely
- The service function operates with structure, ownership, and measurable results
Benefits & Perks
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Company-Paid Life Insurance
- Paid Time Off (PTO) and Sick Time
- Paid Holidays
- Phone Reimbursement
- Opportunities for Career Growth and Development
- Collaborative, Team-Oriented Work Environment
