DescriptionAbout CalCom Energy
CalCom Energy is a full-service energy solutions partner for the food industry, focused on growers and producers, as well as cold storage and processing facilities. Together with our customers and partners, we are powering the food system of the future.
Position Summary
The Service Coordinator is responsible for high-volume customer and service operations coordination, serving as the primary execution point for customer communication, service ticket management, and cross-functional coordination of field service activities.
This role operates in a high-volume, interruption-driven environment requiring continuous prioritization across multiple workflows while maintaining accuracy and follow-through.
Key Responsibilities:
Customer Communication
- Serve as the primary point of contact for Service Department customers
- Manage customer requests and provide timely, professional responses
- Proactively communicate updates, timelines, and issue resolutions
- Review service reports and maintenance summaries for completeness and clarity prior to delivery to customers, and clearly communicate key findings, outstanding issues, and required follow-up actions
Service Coordination
- Coordinate daily operational activities within the Field Service Management platform, ensuring work orders are accurate, up to date, and progressing through defined stages
- Initiate dispatch requests and coordinate scheduling alignment with Operations leadership based on service requirements and constraints
- Work directly with the field-based team on access issues, work order and service appointment clarity, and material/equipment needs
- Initiate and manage procurement requests and RMA processing with internal teams
Cross-Functional Coordination
- Support the finance team with invoicing and billing as necessary.
- Provide operational input to sales for service-related quotes and scopes
- Coordinate with other departments as necessary
Process Improvement
- Identify breakdowns in communication, documentation, or workflow
- Contribute to process standardization and documentation improvements
- Other duties as required or assigned
Qualifications
- 2+ years in coordination, customer operations, or similar.
- Ability to manage competing priorities across multiple workflows in a high-volume environment while maintaining accuracy and follow-through.
- Strong written and verbal communication in English.
- Comfortable communicating regularly with customers and vendors via phone, text, and email
- High attention to detail and ownership mindset.
- Proficiency in Microsoft 365.
- Ability to escalate issues early with clear context and proposed next steps.
Preferred:
- Experience in renewable energy (highly preferred), or other power generation systems or construction.
- Experience with Enterprise Resource Platforms (ERPs) and/or Salesforce
- Ability to identify workflow gaps and recommend practical improvements to increase efficiency or reduce errors.
Supervisory Responsibility:
None.
Work Environment:
Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Travel as needed.
