HOW YOU WILL IMPACT OUR MISSIONThe Reservation Sales Representative sells SDZWA products for Admission, Memberships, Tours and Programs. This position reports to Reservation Sales Supervisor. WHAT YOU WILL DO
Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests. Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives.
Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.
WHAT WE ARE LOOKING FOR
We’re seeking enthusiastic and customer focused individuals to join our dynamic call center team! Ideal candidates will have strong communication skills, a friendly and professional demeanor, and the ability to handle a wide range of guest inquiries and transactions with confidence and care. We offer a hybrid work-from-home schedule, requiring team members to have a quiet, designated work area at home, free from excessive noise and distractions, with access to high-speed internet.
Must be at least 18 years of age and able to work any day of the week, including weekdays, weekends, and holidays.
JOB EXPERIENCE
Prior experience in sales, customer service or telemarketing (call center preferred) involving customer contact required.
Bilingual Spanish language skills preferred.
EDUCATION AND CERTIFICATIONS
High School Diploma Required
SKILLS AND KNOWLEDGE
Able to operate moderately complex computer software programs.
Must have basic mathematical knowledge and acumen to process payments.
Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy.
Able to communicate effectively both orally and in writing.
Demonstrated ability to handle multiple tasks in an efficient manner.
