Job Description Summary
The Gas Turbine Product Service Engineer will provide technical guidance and support to GE Vernova Gas Turbine customers with specific focus Rotor. The role provides a platform for engaging in cross-functional efforts to diagnose root causes, develop effective resolutions, and employ problem-solving strategies. Additionally, the position entails making informed decisions with limited data, leveraging project management techniques, and maintaining direct communication with customers to improve service quality, delivery, and overall satisfaction.
Job Description
Essential Functions:
- Contribute to the culture of safety by proactively identifying safety concerns and escalating them appropriately.
- Effectively communicate the progress of customer issues and engineering recommendations across all organizational levels, both internally within GE Vernova and externally with customer leadership, including plant operators.
- Author customer communications regularly to update users’ community externally and document & share lessons & best practices internally within GE Vernova community.
- Establish and maintain relationships with GE Vernova internal organizations to ensure that customer requirements are understood and being addressed.
- Assist Controlled Title Holders (CTH) in identifying analytics and improvement ideas aimed at predicting anomalies, estimate accurate resolutions, enabling quicker resolution of customer issues etc.
- Collaborate with Technical Leaders and CTHs to promote the dissemination of cross-platform learnings and raise awareness of global fleet issues.
- Practice the culture of continuous improvement by employing lean tools and principles.
Qualifications/Requirements:
- Bachelor’s degree in engineering or related technical discipline from an accredited college or university (or equivalent experience)
- Experience in gas turbine design or related technology.
- Experience & willingness to travel globally to customer sites and offices to support root cause investigations, critical outage inspections, and customer communications, typically <10% travel.
- Ability and willingness to support off-hours occasionally to support customer issue resolution.
Desired Characteristics:
- Gas Power Edison Engineer; Completion of LPX, Teardown Training; Progress toward completion of Engineering Masters degree and/or ACE Certificate
- Experience of working in a matrixed global organization
- Customer-focused with clear, concise written and oral communications to the appropriate level
- Six Sigma DMAIC, or other Root Cause analysis techniques
- Ability and willingness to confront the status quo, without allegiance to past or current practices and technology, to drive to the best GE Vernova products.
Additional Information
Relocation Assistance Provided: No
