DescriptionSUMMARY
The Guest Services Cashier is responsible for providing fast, friendly service to our guests while following proper cash handling procedures.
ESSENTIAL FUNCTIONS
- Greets all visitors with a smile and friendly manner, offers assistance and provides exemplary customer service to meet and exceed guest experience expectations.
- Communicates clearly and in a friendly manner.
- Maintains customer service standards while meeting needs of guests.
- Ensures accuracy of transaction to visitor and communicates appreciation for their business.
- Applies cash handling procedures, asset protection policies and requirements to daily routines. Accounts for any “over or under” at closings.
- Completes tasks on all checklists associated with the cashier position.
- Utilizes computer in the preparation and use of daily cash worksheet and balancing at the end of each day.
- Cleans and organizes assigned areas. Identifies and follows all Zoo sanitation standards.
- Serves as a team player to help others complete their objectives as needed. May be required to work in another capacity in the guest services area as needed.
- Given the opportunity, actively upsells daily admission into memberships.
- Identifies and follows strict safety protocols for guests as well as staff.
- Other duties as assigned.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by staff to successfully perform the essential functions of this job. While performing the duties of this job, staff should expect:
- Routinely exchange currency and goods with customers across a 3-foot distance.
- Communicate effectively with customers and staff.
- Occasionally lift and/or move up to 15 pounds.
- Exposure to wet surfaces.
- Depending on assignment, exposure to the elements can be expected.
QualificationsQUALIFICATION REQUIREMENTS:
The Birmingham Zoo recognizes that skills and knowledge come from both formal and informal experiences including education, paid work, volunteer service, and life experience. Those who meet the majority of the requirements for a position are encouraged to apply.
Education and work experience
- High School Degree or GED.
Skills and knowledge
- Perform basic math and accurate cash handling.
- Act with integrity and professionalism.
POSITION TYPE AND HOURS OF WORK
- Part-Time, hourly
- Weekdays and weekends required
- Occasional evening hours (during special events)
- Occasional holidays.
WORK ENVIRONMENT
Birmingham Zoo is committed to being a place where everyone feels welcome, whether as a guest, team member, or part of our broader community. Our core values— Passion, Excellence, Teamwork, Stewardship, and Inclusion— shape a work environment where respect, collaboration, and learning are valued. We encourage candidates with unique perspectives and experiences to apply.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Birmingham Zoo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected status, or any other characteristic protected by law.
APPLICATION PROCESS
Applications will be accepted until the position is filled.
If selected, a background check and drug test will be conducted prior to beginning employment.
Birmingham Zoo Inc. is a not-for-profit entity. The rate of pay for this position is $14.00/hour.
