Dispatch Agent

LVT • American Fork, Utah • 7h ago

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.
Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.
Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

ABOUT THIS ROLE

We are seeking a highly organized and detail-oriented Dispatch Specialist to join our team. The Dispatch Specialist will play a critical role in coordinating and managing the deployment of our field service personnel and resources to effectively respond to client needs. The successful candidate will work closely with our operations team, field service personnel, and clients to ensure the efficient and timely dispatch of our resources.

*This particular position also requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.

RESPONSIBILITIES

Receive and process incoming service requests through a work order queue to assign all pending dispatch work.
Efficiently dispatch technicians to client locations based on the nature of the request and the availability of resources.
Research any work order that requires additional follow-up and or find alternative means to complete service requests through independent problem-solving.
Maintain accurate and up-to-date records of all dispatch activities, including details of requests, resource assignments, follow-up to rejected assignments, and/or investigation of failed timelines.
Coordinate to ensure proper communication and seamless execution of dispatch assignments.
Provide exceptional customer service to clients, addressing inquiries and concerns related to dispatch activities in a professional and timely manner.
Identify and escalate critical incidents or issues to appropriate parties, such as field supervisors, management, or emergency services, as required.

QUALIFICATIONS

High school diploma or equivalent; additional education or certification in a related field is a plus.
Excellent communication and interpersonal skills, with the ability to remain calm and composed in high-stress situations.
Exceptional organizational skills and attention to detail.
Ability to multitask and prioritize tasks effectively.
Strong problem-solving and decision-making abilities.
Experience working in a fast-paced and customer-focused environment.
Knowledge of dispatch operations, procedures, and protocols a plus.
Experience with ServiceNow a plus
Previous Dispatch experience a plus

BENEFITS

We believe you do your best work when your whole life is supported. We invest in our crew’s health, families, and financial futures with a benefits package designed to support you inside and outside the office.

LVT IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S. If reasonable accommodation is needed to participate in the job application or interview process, and/or to perform essential job functions, please reach out to your recruiter.