We are currently seeking a full-time Systems Administration Manager to lead the IT systems administration function at ES and supervise a small team of junior staff members. They will be responsible for the implementation, support, and maintenance of the corporate network, telephony, and software platforms. The IT Managerwill also require the demonstration of leadership and will include the supervision of junior staff member(s) within the IT department. Effective supervision will include the delegation of tasks to more junior staff members within the department while maintaining ultimate responsibility for the completion of tasks. The role is also a working manager roleand will be expected to resolve tickets with team members as necessary and serve as a backup support when staff are out of the office.
Responsibilities include, but are not limited to:
- Lead team of IT System Administrators to ensure high-quality maintenance of software and networks across a hybrid workforce
- Partner with other IT management and leadership (Support, Hardware, and Security) to develop and improve IT processes and best practices
- Ensure firmware and software is regularly patched on a fleet of Windows and Mac systems
- Ensure desktop operating systems are updated and patched
- Ensure corporate networks, telephony, alarm systems, and cameras are properly maintained and secure
- Lead development efforts regarding company cloud infrastructure in MS Azure
- Lead team to follow IT support best practices
- Work with direct team and peers to mitigate and resolve problems
- Author processes and documentation
- Develop staff to grow and succeed in various Information Technology career tracks
- Partner with IT Security Management to provide solutions adhering to SOC 2 + NIST standards
- Report trends, progress of projects, significant problems, and the status of resolution efforts
- Other duties as needed
Minimum Qualifications:
- Bachelors degree in a related field
- 8 years related experience in IT systems administration
- Demonstrated experience implementing and maintaining networks
- Experience implementing and configuring various software systems
- Demonstrated experience in leading IT projects
- Certification or knowledge in MS Azure desktop VMs, SharePoint, Exchange Online
- Familiarity with systems including Datto RMM, Tableau, Slack, Zoom, InTune, and Alarm.com
- Excellent troubleshooting, communication, and documentation skills
- Advanced knowledge of Windows, Mac OS, and networking troubleshooting.
- Ability to work and thrive independently
- A team player, able to work well with and be accommodating of their supervisor and other staff throughout the company
The salary range for this role is $122,600–$159,400, with a target compensation of $140,000 based on experience and qualifications
