Lucid is seeking a proactive and technically skilled Software Support Engineer to support internal development fleets and customer vehicles in a fast‑paced automotive environment. This role partners closely with software, hardware, validation, and supplier teams to diagnose, troubleshoot, and resolve complex vehicle system issues across development and production environments.
You Will
- Provide hands‑on technical support for internal development fleet vehicles and customer vehicles.
- Operate within a production line and factory environment to support vehicle software and hardware readiness.
- Partner closely with software, hardware, validation, manufacturing, and quality teams to troubleshoot and resolve vehicle system issues.
- Diagnose and perform root‑cause analysis of software and hardware issues using:
- Diagnostic Trouble Codes (DTCs)
- Data Identifier (DID) values
- Vehicle telemetry data (Grafana)
- Vector tools such as CANoe and CANalyzer
- Support software and hardware integration, validation, and release activities.
- Create, document, and manage issue reports, tracking progress through resolution.
- Collaborate with suppliers and cross‑functional engineering partners to drive timely issue closure.
- Participate in an on‑call rotation approximately one weekend per month.
- Contribute to technical reviews, team meetings, and continuous improvement initiatives.
You Bring
- Bachelor’s degree in Software Engineering, Electrical Engineering, Mechanical Engineering, or a related field plus minimum of 5 years of professional experience post-graduation
- Experience with CAN bus systems and vehicle diagnostics.
- Strong troubleshooting skills across both software and hardware domains.
- Experience supporting automotive systems; EV experience is a plus.
- Familiarity with connectivity and infotainment technologies, including LTE, Wi‑Fi, GPS, and InfoT systems.
- Background supporting software and hardware development teams in a production or development environment.
- Experience collaborating with suppliers and cross‑functional engineering teams.
- Strong communication and interpersonal skills, with the ability to build effective working relationships.
- Customer‑focused mindset with the ability to thrive in a fast‑paced environment.
- Ability to work independently with a strong sense of ownership, accountability, and initiative.
- Friendly, collaborative team player with the ability to learn quickly and adapt to changing priorities.
- Experience supporting internal development fleets and customer‑facing vehicle systems.
