About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers…
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
The role
We’re looking for experienced electrical professionals to join our rapidly expanding renewable energy team, specialising in domestic installations across the UK. This role is ideal for someone with strong electrical experience in the renewables sector, who can also lead and support the management of the installation teams, ensuring we deliver safely, efficiently and to the highest standard. This is an office-based role and would suit someone who would like to apply their specialist knowledge, skills and experience to delivering energy solutions by leveraging tech.
Working across solar PV, battery storage and EV charging, you’ll play a key role in helping ensure our customers transition to cleaner energy while supporting and coordinating engineers on site. We would welcome candidates with full electrical or solar PV / EV qualifications.
If you’re a hands-on professional with leadership experience and a passion for renewable energy, we’d love to hear from you
Responsibilities
- This is an office-based role where you will remotely support with onsite installations issues, assist engineers offering technical advice and solutions on the phone or via live chat.
- Carry out desktop audits on all completed installations, to ensure the installation has been carried out to the latest Zuno & regulatory standards, looking for any compliance issues that may require the engineer to re-attend if the job is not 100% compliant.
- Offer technical support to all other departments e.g. customer service and aftercare.
- Update our backend platform regularly to ensure all recommendations, technical knowledge and information is being recorded for each job.
- Driven to deliver a quality service and good customer outcome.
- Willing to help all areas of the department to deliver the business needs.
- Able to work well under pressure.
- Have excellent Customer Service Skills.
- Be a supportive team player and detail orientated.
- Computer literate.
- Prepared to learn new skills.
Qualifications & Skills
You’ll have:
- We are looking for a reliable and well organised person with the ability to work effectively in a fast-paced environment.
- Have a minimum of 5 years’ Electrical experience as well as having excellent fault-finding skills.
- Have a minimum of 2 years experience in the renewable installations sector
- Have 18th Edition electrical wiring regulations.
- Have a NVQ Level 3 in electrical installation and City & Guilds 236 Part 1 and 2 or equivalent.
- Qualification & experience in Domestic Electrical Vehicle charging would be advantageous.
- Qualification & experience in Domestic Solar PV & Battery storage would be advantageous.
- Experience in wiring domestic air source heat pumps would be advantageous.
- Hold a clean driver licence.
- Self-motivated and able to work on own initiative but also integrate as part of a team and offer support to colleagues.
- Computer literate / quick learner(we use Google Suite / Slack & custom software)
- Excellent organisational skills
- Clean DBS
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Paid 6 months maternity pay after a year of service
- Paid paternity pay after a year of service
- Salary sacrifice pension matched up to 6%
- Ongoing training & development opportunities
- Social events
*After probationary period
