Education:
- Electrical Engineering qualification
- Digital solutions experience required (SCADA, PPC, PLC..etc)
- Medium Voltage Field Service Engineer training (Transformers, RMU and Switchgear) preferred
- HV switching preferred
- Full Japanese Driver’s License
Hard Skills:
- Read & interpret electrical schematics & mechanical diagrams
- Read & interpret software coding for control systems
- Strong computer efficiency; Word, Excel, Outlook
- Strong ERP/CRM tool administrative tasks
Job Related Experience:
- Previous Schneider Electric product service experience is essential (commissioning and/or troubleshooting capacity)
- Perform electrical preventative and corrective maintenance on PV solar systems.
- Electrical testing or servicing experience preferred
- Familiar with Voltage Testers, Multi-meters, Current clamps, Oscilloscopes, Voltage Test Procedures, Lock Out- Tag Out, fiber-optics, Electric Static Discharge (ESD), Accumulator Charging etc.
- Familiar with database, control systems, system automation, BMS, SCADA, SQL etc.
Business Understanding:
- Service business excellence knowledge highly desirable
Others (e.g. language skills, technical skills):
- Cross-cultural skill requirements:
- Willing to work closely with R&D Teams located in Asia, America and Europe
- Japanese language is a must
Travel requirements:
- May require stationing near key sites if stated/assigned by Service Contract
- Occasional local travel and interstate travel. (20%)
- Flexible approach to working hours and days
Job Scope Requirements:
- Retain and apply technical knowledge gained from in-depth training
- Interest and Ambition to develop a detailed knowledge of Power Electronics products and Software platforms.
- Document and report
- Perform site audits as necessary
- Perform system ERP/CRM tool administrative support and operations
Service Engineer
- Advanced-level digital architecture solutions ranging from control systems, automation systems, to software coding.
- Advanced-level Installation, testing and commissioning of digital solutions.
- Advanced Support requests for warranty inspections, rectification, and fine-tuning.
- Advanced in Workshop testing of control systems (PPC)
- Workshop repair of failed or damaged components
- Field repair of failed or damaged components
- Investigate, inspect, test and report on RMA’s
- Writing technical reports on serviced equipment.
- Ensure accurate and timely reporting
- Ensure equipment & tools are functional, calibrated and available for services delivery.
- Identification and reporting of new business on site
Relationship Management
Maintains and encourages appropriate communications and cooperation:
- within Power business
- within Leadership team
- with customers especially with Service Contract
- with our entities within =SE= divisions and entities
Customer Management
- Respond to customer requests in a timely manner
- Maintain a professional relationship
- Develop and maintain business and client relationships
- Manage customer expectations both internally and externally
- Determine client requirements
- Develops a cultures of excellent customer service attitude within the team
- Service inquiries identified per month
Health, Safety and the Environment
- Understands and implements company HSE policies.
- Complies with company and customer HSE standards and policies.
- Manages individual priorities and deliverables within the HSE context.
- Actively encourages a safety and environmentally conscious workplace.
- Strives to find new ways of improving the work environment
- Takes a personal interest (or 'actively owns') HSE issues and activities within your area of responsibility - lead by example.
- Actively encourages positive HSE options within your workgroup
Governance
- Ensures that all activities conform with relevant government regulations, company policies, standard and ethics
- Identifies opportunities for improvement of work practices and processes
