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Open: March 12, 2026 — Closes: March 18, 2026
Summary
Mount Rushmore National Memorial's multi-million dollar concessions program consists of a food & beverage, a retail, and a parking facility operation. The incumbent performs analytical and operational work in support of the commercial services work and contract management.
Major Duties
The position oversees and evaluates large commercial service operations by applying relevant laws, regulations, policies, and contract provisions to ensure full compliance with National Park Service requirements. You will provide guidance to commercial service providers, lead or participate in planning for concessions and Commercial Use Authorizations and conduct detailed reviews of reports and programs such as maintenance, risk management, and environmental plans. You will perform on-site evaluations of facilities, monitoring operational, contractual, and safety performance data, and developing strategies for improvement. It also advises park leadership and staff on commercial services issues, stays informed about local economic trends, and develops long-term funding and management plans for concessions. Additionally, you will coordinate and evaluate the work of large-scale contractors performing property assessments and reviews annual maintenance plans against projected needs. Duties will be developmental in nature when filled below the full performance level. Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor. Physical Demands: Concession facilities include (but are not limited to) front and back of the house locations at hotels, commercial kitchens, restaurants, retail facilities, warehouses, employee housing, stable operations, marinas, and assigned landscapes. While some work is performed in an office setting, the position requires familiarity with park resources and concession facilities and services which may include may require hiking on park backcountry trails, overnight stays in the backcountry which require carrying a heavy backpack, horseback riding, bicycling, rafting, extensive walking, etc. There may be some requirements to travel on water vessels and small aircraft. Working Conditions: For work conducted in the office environment, the risks include those typically found in an office environment. Normal safety precautions typical of such places should be observed (e.g., use of safe work practices with office equipment, avoidance of trips and falls,). Travel within and away from the park area may be necessary and frequent in order to provide support for the program for the purpose of attending meetings, training programs, conferences, and site visits. For work conducted in the field, the risks involve those typical for visitors of the Park, and may include confrontations with wildlife and exposure to the elements. Depending on the Park, risks may involve those customary when working with or riding horses, being a passenger on a boat, working in and around historic structures, hiking on challenging terrain, and being a passenger or driver of a motor vehicle.
