Position Summary
The Field Service Engineer is responsible for maintaining and servicing inverters and associated capital equipment to ensure maximum system performance and 100% customer satisfaction. This role requires strong electrical troubleshooting capabilities, a safety-first mindset, and the ability to work independently in field environments.
This position requires up to 70% travel, including some nights and weekends.
Key Responsibilities
Perform on-site installation, commissioning, troubleshooting, repair, and maintenance of inverter systems and related equipment
Conduct depot-based repair, testing, and re-certification of inverter units
Execute remote diagnostics and provide technical support via phone and email
Perform root cause analysis on equipment failures and develop corrective action plans
Conduct site audits and recommend reliability improvements
Execute field and office performance testing, failure analysis, and repair planning
Provide multi-level customer training and technical guidance
Prepare detailed service documentation, audit reports, and project progress reports
Support engineering, manufacturing, and sales teams with technical expertise
Act as technical liaison between FIMER Product Group Solar and customers
Support and oversee third-party field personnel when required
Maintain strict adherence to safety standards and procedures
