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Location
Hybrid: 3:2 schedule, 3 days in-office, 2 days remote (after initial 3-month in-office only training period)
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Schedule
Monday-Friday, 9-5 PM, w/1-hour for lunch; occasional early morning site visits
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Target Start Date
April 1, 2026
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Supervisor
Co-CEO - Isaac Baker
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Job Summary
Ready to ensure solar projects keep delivering impact for years to come? As Senior Asset Manager at Resonant Energy, you'll own the performance and long-term viability of our clients’ solar portfolios; monitoring systems, solving technical problems, and building the scalable program infrastructure that delivers on our mission.
What You'll Do: You'll serve as the manager for everything that happens after a solar project goes live. That means monitoring production across our clients’ portfolios, troubleshooting performance issues remotely and in the field, and coordinating repairs with technicians and installation partners. You'll manage client relationships through the full service lifecycle—from onboarding to resolving technical escalations—while ensuring incentive billing and credit allocation stay accurate and compliant. Beyond day-to-day operations, you'll lead process improvement initiatives including migrating our systems from Google Sheets to Salesforce, develop program-level KPIs and profitability analysis, and supervise and develop direct report(s).
What Makes This Role Exciting: This isn't just asset management, it's stewardship of clean energy infrastructure that's actively reducing energy costs and building wealth in under-invested communities. You'll have real ownership over a growing program, with the opportunity to shape its systems, economics, and team from the inside. Every efficiency you create and every system you stabilize translates directly into expanded community impact.
You'll Thrive If You:
- Are analytically sharp and technically fluent
- Have a direct and confident communication style
- Stay calm, compassionate and professional in high-stakes situations
- Enjoy balancing independent, detail oriented work with working collaboratively with diverse external stakeholders to deliver results
- Take true ownership of systems and are always looking for ways to make them work better
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Your Responsibilities
System Monitoring and Troubleshooting
- Monitor production across operating project portfolio and identify performance concerns requiring intervention
- Independently troubleshoot system issues remotely and coordinate resolution with clients, installation partners, and technicians
- Plan and manage recurring site inspections; schedule and oversee maintenance site visits
- Ensure effective, efficient repairs through active problem-solving with technicians and clear billing determination (warrantied vs. non-warrantied work)
- Establish quality assurance standards for installation partner performance and hold partners accountable
- Serve as primary liaison between clients and repair technicians throughout service delivery
- Onboard new and legacy clients to monitoring program
Incentive Management
- Ensure ongoing billing matches solar production per project contracts; generate invoices for credit allocation and PPAs
- Maintain tracking system for credit allocation billing
- Provide client training on production data, billing processes, and credit allocation systems
- Report production data and credit allocation to relevant regulators
Process Improvement
- Identify and implement operational improvements that measurably reduce costs, improve service quality, or increase efficiency
- Develop and maintain O&M database tracking operational projects, performance data, maintenance tickets, and program economics
- Lead migration from Google Sheets to Salesforce through scoping, testing, and user feedback
- Build scalable systems and workflows that support portfolio growth without proportional staffing increase
- Collaborate with leadership on program planning, KPIs, and profitability analysis
Supervisory
- Manage performance and development of direct report(s), setting clear expectations, providing regular feedback, conducting performance reviews, and addressing performance issues
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Your Qualifications
Alignment with our Principles
- Community: We support communities in leading their own clean energy transition and advocate for equitable solar policy.
- Equity: We build wealth in under-invested communities affected by the climate crisis and commit to anti-racist practices.
- Excellence: We do the right things, in the right way and prioritize social and environmental impact alongside economic goals in everything we do.
- Innovation: We implement creative solutions to expand solar access because the industry isn't moving fast enough.
- Integrity: We're trusted partners who communicate transparently and view profit as a means to expand our impact.
- Culture: We balance mission urgency with work-life balance, support, fun and investing in our team's growth.
Education, Experience & Credentials
- Bachelor's degree in engineering, business, operations, or related field
- 4+ years of solar PV installation, commissioning, or operations & maintenance experience
- 1+ years managing direct report(s) - experience setting expectations, providing feedback, conducting reviews, and managing performance
- Direct client-facing experience managing service delivery, resolving technical escalations, and handling difficult conversations
- Demonstrated track record of identifying and implementing process improvements that measurably improved efficiency, reduced costs, or enhanced quality
- Preferred:
- Master's degree in business, engineering, or related field
- Experience with Solar Live Monitoring platforms and integrations
- Asset management or portfolio management experience in renewable energy
- NABCEP Associate (or higher) certification
- Experience implementing automation, building dashboards, or improving data/reporting systems
- Experience generating business development opportunities (referrals, repeat business) from service relationships
Ability to Demonstrate our Standards of Excellence
- Ownership: You can trust us to deliver—we take initiative, keep others informed, and demonstrate personal responsibility for outcomes and quality of work.
- Collaboration: You can connect and work well with us—we address issues that hinder teamwork directly, navigate disagreements with care, and openly contribute our ideas while building awareness of our blind spots.
- Adaptability/Resilience: You can count on us when things don't go as planned—we stay composed, adapt quickly, and find solutions instead of getting stuck or overwhelmed.
- Operational Excellence: You can rely on our work to be holistic and thorough—we deliver accurate results, anticipate how our work affects others, and actively improve processes along the way.
- Growth: You can learn and grow with us—we approach challenges with curiosity, exchange feedback constructively, help identify development opportunities, and value effort and collaboration alongside results.
Core Competencies
- Ability to understand solar PV system design, diagnose failure modes, and troubleshoot technical issues through root cause analysis
- Ability to make sound analytical decisions on complex technical problems with incomplete information and competing tradeoffs
- Ability to design and optimize processes, implement scalable workflows, and identify inefficiencies before they compound
- Ability to manage program economics including cost drivers, pricing, margins, and service delivery profitability
- Ability to interpret and manage to contract and SLA commitments across a growing portfolio of client assets
- Ability to coordinate effectively across multiple stakeholders with competing priorities
- Ability to build productive relationships with clients, contractors, and internal teams while communicating directly and professionally under pressure
- Ability to set clear expectations, provide developmental feedback, hold accountability, and coach direct reports for growth
Computing, Software and Language Skills
- Ability to use Google Workspace products
- Proficiency in either Google Sheets or Microsoft Excel
- Ability to use a Macbook/Apple OS
- Native or fluent English language skills
- Preferred:
- Proficiency in Salesforce
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Working Environment & Conditions
Work Environment
- This role primarily works in a standard, temperature controlled office environment on the second floor of a building with an elevator
- Constant sitting or standing; standing desks are provided
- Constant computer use
- Infrequent site visits to troubleshoot issues
- Must be able to access assets in inaccessible areas, such as roofs
- Infrequent exposure to hazards
- Infrequent exposure to adverse conditions
Travel
- Occasional site visits that require driving; the company reimburses mileage at federally set rates
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Compensation & Benefits Package
Compensation
- Base Salary: $86,000 - $95,000
Comprehensive Health & Wellness
- Healthcare: 100% premium coverage for you and your children, 33% coverage for your spouse
- Dental: 100% premium coverage for you
- Vision: Affordable premium w/exam, glasses, and contacts allowances
- Mental Health Support: $100 monthly reimbursement for mental health services
- Health and Dependent Care FSA: Save money on pre-tax deductions for necessary expenses
- Retirement: 401k with 3% employer match to help build your financial future
Generous Time Off
- Vacation: 18 days annually
- Sick Leave: 8 days annually
- Holidays: 13 annually
- Parental Leave: Up to 12 weeks fully paid time to bond
- Community Impact: 8 hours for volunteering, GOTV, and mission aligned activism
- Voting Leave: 3 hours off to do your civic duty
- Other time as necessary, e.g. Jury duty, bereavement, etc.
Growth & Development
- Professional Development Budget: Dedicated funding for each team member's growth
- Culture Building: Quarterly company-wide events for fun and giving back
Commuter & Lifestyle Benefits
- Commuter Support Options:
- Monthly T-pass
- Commuter Rail reimbursement
- Bike allowance for eco-friendly commuting
- Schedule Flexibility: Option for 8am-4pm schedule to fit your life
- Remote Work: 6 weeks of fully remote work flexibility annually
- Friday Hard Stop: End work at 4pm to socialize with your colleagues
Employee Ownership Opportunity
Become a true partner in our mission - Eligible to apply after 3 years:
- Eligible for Options Agreement or Profit Sharing: Real financial participation
- Unlimited PTO: Trust-based time off
- Democratic Voice: Voting to elect delegates to join founders in making key company decisions
- Shape Our Future: Direct input on strategic direction
Join a company that invests in your success, respects your whole life, and offers you the chance to become an owner in meaningful work.
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EEO Statement
Resonant Energy is committed to the principles of equal employment; we uphold all federal, state, and local laws providing equal employment opportunities, as well as raise the bar to ensure equal employment opportunity for individuals that the law does not protect. All applicants will be considered without regard to race, color, ancestry, national origin, religion, sex, gender identity, gender expression, sexual orientation, pregnancy or pregnancy condition, reproductive health decision-making, age, disability, medical condition, genetic information, marital status, military or veteran status.
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Apply Today!
If you need assistance in submitting your application to accommodate a disability, please contact Leah Blaxter, Sr. People Operations Manager at (508) 433-0117.
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