Admin / Customer Service Intern (Monitoring Support)

Solarvest • Internship • Bukit Mertajam, Pulau Pinang • 3m ago

Description

Daily Monitoring Support
Assist in daily monitoring of customer systems using monitoring platforms
Identify basic system status (normal / offline / low performance)
Record monitoring findings accurately in tracking sheets
Data Entry & Updates
Update customer system data in Google Sheets / internal databases
Maintain organised and accurate records for monitoring and service follow-ups
Assist in preparing simple monitoring summaries when required
Customer Service Assistance
Support the customer service team by providing updated system information
Assist in drafting basic customer updates (under guidance)
Help follow up on pending monitoring-related cases
Admin Support
Organise monitoring records, reports, and screenshots
Support other administrative tasks related to monitoring and customer service
Perform ad-hoc duties assigned by the supervisor

Requirements

Diploma / Degree students in:
Business Administration
Engineering (Electrical / Renewable Energy – advantage)
Customer Service or related fields
Proficient in Excel / Google Sheets
Comfortable working with data and repetitive monitoring tasks
Able to follow instructions and standard procedures
Attention to detail and good time management

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