DescriptionField Service Manager
Location: London, E15 2HU
Reporting to: CEO
Line management: 2 Technical Support Engineer
About Recycleye
Recycleye delivers AI-powered sorting equipment and analytics to increase profitability for waste management globally.
Combining pioneering robotic and optical sorters with a solid understanding of waste, Recycleye is lowering materials sorting costs and increasing plant performance.
Using AI that’s as accurate as a human eye with a unique database of billions of waste images to precisely detect materials, Recycleye dashboards provide insights for data-driven decisions at strategic and operational levels.
Recycleye is forging new revenue streams for material recovery businesses across Europe to change the economics of recycling.
The Role
This role owns the operational performance of deployed Recycleye systems and the technical support function. You will ensure customers’ sites run reliably day-to-day, issues are resolved quickly, and support activities are well-planned, tracked, and continuously improved.
The role is highly hands-on and customer-facing, with responsibility for supporting operations, incident management, site coordination, and process ownership, alongside line management of a small support team.
Key Responsibilities
Operational System Oversight
- Own daily operational health checks across customer sites using video, dashboards, and reports.
- Proactively identify risks, degradation, and recurring faults before they impact performance.
- Coordinate corrective actions with customers and on-site engineers.
Incident & Issue Management
- Lead resolution of live operational issues, from short interventions to complex, multi-day investigations.
- Track recurring issues and drive permanent fixes in collaboration with engineering and suppliers.
- Ensure root causes and corrective actions are clearly documented and followed through.
Support Operations & Planning
- Own Jira ticket lifecycle: prioritisation, tracking, closure, and reporting.
- Plan and coordinate site visits, including preparation, remote support, and post-visit follow-up.
- Plan and execute rolling software and hardware updates across customer sites.
Team Leadership
- Line manage and develop 2 Technical Support Engineers.
- Balance workload, remove blockers, and ensure consistent support quality.
- Train the team on updated processes, tools, and ways of working.
Suppliers, Spares & Documentation
- Manage spare parts usage, logistics, and re-ordering.
- Maintain operational and technical documentation and training materials.
- Coordinate Fanuc post-sales activities, including PPM planning, emergency support, and invoice validation.
RequirementsSkills & Experience
- 5-7 years experience in operations, technical support, field service, or industrial environments.
- Strong operational mindset with the ability to prioritise, plan, and execute under pressure.
- Comfortable working with customers in live production settings.
- Experience with Microsoft Office Tools especially Excel
- Comfort with software systems and ability to learn basic networking and linux
- People management experience
BenefitsSalary & Benefits .
- Pension contribution in line with UK auto-enrolment.
- Unlimited holiday, yes really
- Hybrid working, 3 days in office, 2 remote.
- Opportunity to work on high-impact technology driving environmental change.
