DescriptionMercier Consultancy is excited to offer unique Dutch Customer Care roles for a leading Renewable Energy Company, exclusively for candidates already residing in Greece! In this position, you will join a dedicated team focused on providing exceptional customer care while promoting sustainable energy solutions. As a customer care representative, you will play a key role in assisting Dutch-speaking customers, ensuring their inquiries are addressed effectively.
Your passion for renewable energy combined with your customer service skills will help to drive the company’s mission of promoting a greener future. This role allows you to utilize your proficiency in Dutch to build relationships and provide guidance to customers regarding our innovative energy products and services.
Responsibilities
- Provide outstanding support to Dutch-speaking customers through various communication channels
- Handle inquiries related to renewable energy products and services
- Document customer interactions and maintain accurate records in the CRM system
- Collaborate with cross-functional teams to resolve customer issues
- Educate customers about sustainable energy solutions and benefits
- Collect and report customer feedback to improve company services
- Participate in training and development sessions to enhance product knowledge
Requirements- Fluency in Dutch and English, both written and spoken
- Residing in Greece
- In possession of AMKA & AFMI
- Strong communication and customer service skills
- Previous experience in customer care or related fields is preferred
- Ability to thrive in a fast-paced environment
- Detail-oriented with excellent problem-solving skills
- Passionate about renewable energy and sustainability
- Familiarity with customer support software is an advantage
Benefits- Work for Dutch company
- Work from Home
- No weekends
- Good Salary
- Additional Performance Bonuses
- Indefinite contract
- Training & Career Development
