Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit fluenceenergy.com.
Job Description:
The Service Engineer role at Fluence is responsible for managing long-term service agreements and customer relations for Battery Energy Storage Systems, ensuring safety, quality, and timely service delivery while adhering to Fluence’s core values and competencies. It requires relevant electrical engineering qualifications and certificates.
TASKS
· Ensure Safety issues are logged into the system.
· Manage the Long Term Service Agreements for a Project Portfolio of Battery Energy Storage Systems including the performance of warranty and contracted service onsite in a timely manner, cost effectively, with quality service.
· Responsible for day-to-day customer relations in terms of communication acting as their first point of call as well as advocating their interests within Fluence.
· Document and track customer issues from initial occurrence to close, working on moderate sized projects which require analysis of a limited variety of moderately complex factors.
· Track availability for sites, including outages and excused events.
· Adhere to troubleshooting processes determining a course of action based on established policies and procedures to solve routine problems.
· Investigate proactively issues on DAS and equipment logs, acting as interface maintaining and expanding productive working relationships with peers, communicating with other functional groups including Software, SDC, RMDC, Nispera and Spare Parts, escalating delays to Senior O&M Supervisor.
· Have a continuous improvement mindset, identifying modifications to procedures and methods as required.
· Schedule approved contractors for maintenance.
· Develop and implement project management plans, including the coordination of the work carried out and assuring the availability of required resources.
· Manage contractors according to safe systems of work, standard work instructions and control their invoices and payment.
· Undertaking Preventative Maintenance activities, attending site when required to investigate complex issues.
LINK TO FLUENCE CORE VALUES
LEADING
Aim to deliver high satisfaction rates for service delivery and system availability amongst customers
AGILE
Keep a solution-orientated mindset and consistently work on the ability to efficiently and effectively troubleshoot to reduce downtimes
RESPONSIBLE
Strictly adhere to safety and compliance regulations
FUN
Contribute to customers considering the Fluence service team to be fun people to work with and a positive work atmosphere overall
SKILL REQUIREMENTS
· Bachelor’s degree in electrical or electronics engineering or simliar engineering background and a minimum – 2 years+ in electrical energy or a Master's degree
· without prior experience, or the equivalent combination of education and experience.
· Strong ability to communicate moderately complex technical information, demonstrating the ability to effectively communicate technical information to non-technical audiences
· Demonstrated skills in prioristisation of tasks and objective risk based management
· Previous experience in a customer facing service role preferred
· fluent in German (C1 or C2) and also speaks English
· driver's license
CONNECTION TO FLUENCE COMPETENCIES
DELIVERING EXCELLENCE
High attention to the on-time delivery of maintenance work to ensure robust, systems with high availability levels
THRIVING TOGETHER
Willingness to support others and approach challenges as a team
FIERCELY INNOVATE
Consistent desire to learn and open to mentorship through others
REQUIRED CERTIFICATES
Safety and aptitude certifications according to industry standards in the respective countries of deployment
Our Culture
At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.
Unleash Voices
We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.
Customer Fluent
Our customers are at the heart of everything we do. We’re committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.
Infinite Impact
We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.
All In
We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.
