DescriptionMercier Consultancy MD is excited to offer an opportunity for Portuguese Speaking Customer Service Representatives with a passion for green energy in Greece. This role is perfect for individuals who are dedicated to sustainability and customer support. As a member of our customer service team, you will assist customers in Portuguese, helping them with inquiries related to green energy products and services.
Key Responsibilities
- Manage customer inquiries regarding green energy solutions, renewable energy sources, and service-related questions via phone, email, and chat in Portuguese.
- Provide detailed information on energy products, pricing, and sustainability initiatives.
- Assist customers with installation inquiries, service schedules, and maintenance information.
- Resolve customer issues and complaints promptly, ensuring a top-notch experience.
- Document all customer interactions accurately in the CRM system for reference.
- Collaborate with internal teams to enhance service delivery and customer satisfaction.
- Stay informed about the latest developments in green energy technologies and company offerings.
Requirements - Fluency in Portuguese (both written and spoken) is essential; knowledge of English or Greek is an advantage.
- Experience in customer service, preferably in the energy or sustainability sector.
- Strong communication skills with a customer-focused attitude.
- Ability to troubleshoot and handle customer inquiries effectively.
- Excellent organizational skills and the capacity to manage multiple inquiries simultaneously.
- Familiarity with customer relationship management (CRM) software is desirable.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits - Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
