Job Duties
Including, but not limited to:
- Manage FAS (Free Alongside Ship) customer relationships and drive sales through proactive outreach and solutionâbased support.
- Coordinate endâtoâend ocean export processes, including booking, documentation, and compliance with international regulations.
- Communicate with carriers, terminals, and internal teams to ensure timely cargo movement and resolve shipment issues.
- Works independently on a PC when using MS Excel, Word, and Outlook.
- Perform recordkeeping in manual, pdf and electronic database formats.
- Communicates with email, texting, and instant messaging.
- Phone etiquette that includes noting information, takes messages, schedules return calls, forwards calls, and any other task related to the phone.
- Work with other employees in the area working on different tasks.
- Maintain Scheduling and event calendars.
- Complete forms in accordance with company procedures.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Keep work areas neat and orderly
- Regular attendance and punctuality are essential job functions
- Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.
Qualifications
- Ocean Export experience
- Export Documentation experience/knowledge
- Flexibility to manage large volume of emails
- Excellent organizational skills
- Must pass a medical physical and drug test
- Must pass a background check and credit check
- Preferred – high school diploma or GED and/or foreign education acceptable
- Some college one year or more preferred
- Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands
- A basic understanding of MS Office products
Job Expectations
Comply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.
Physical Requirements
• Work Environment: Office
• Equipment & Tools: Personal computer, multi-line phone, Laser printer
• Physical Demand Level: Light to Moderate
• Work Capacity: Lifting & carrying 35lb loads, bending, kneeling, and sitting for long periods.
• Sensory Demands: Hearing, vision, touch and taste
• Hand Movements: Repetitive motions, gripping, keyboard alignment
Work environment: In-person for the first 6 months of employment, remote after the first 6 months, contingent on satisfactory performance.
Hours: Flexible from 6 AM - 8:30 AM start
Pay rate: $25-28/hr DOE
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