At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission.â¯We welcome people from all backgrounds into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.
PLEASE NOTE THAT THIS IS A SEASONAL POSITION WITH START DATES TAKING PLACE ON 4/6/2026, 5/4/2026, 5/9/2026, 5/26/2026, 6/8/2026. This position is set to end on 9/20/2026.
Applicants must have at least part-time availability through the end of May and full-time availability beginning in June. Candidates who cannot start full-time immediately must be able to transition to full-time in June.
Job Summary:
Under direct supervision, play an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. Keep the Aquarium in a clean and safe condition. Work closely with other teams in a highly dynamic environment supporting both daytime operations and evening events. Serve in a variety of roles throughout both the main Aquarium and outbuilding supporting both staff and guests. Perform other duties as required.
Core Activities:
- Perform general, routine custodial duties to include:
- Dust, mop, vacuum
- Polish hand railings, countertops, woodwork
- Clean and maintain glass and acrylic windows, other viewing surfaces
- Maintain and re-supply restrooms.
- Empty trash receptacles, dispose trash into compactors and/or dumpsters, and bags trash for proper disposal.
- Clean and prep for night events (e.g., set up furniture, trash receptables, event area cleaning, etc.).
- Perform general routine custodial duties in office spaces (e.g., dust, vacuum, trash, kitchen, refrigerator, etc.).
- Set up rooms and meeting spaces (e.g., move furniture, transport boxes in and outside of main facility).
- Support other Operations Department workgroups, as well as other Guest Experience Departments (e.g., assist Admissions team with daily tasks, etc.).
- Attend scheduled staff training and departmental meetings, as well as complete all required training assigned by Supervisors and/or MBA HR and Safety Departments (e.g., Blood Born Pathogen, Chemical Safety, Cal OSHA Safety, Window Cleaning Certifications, Sustainability Disposal, Emergency Clean Up).
- Assist with mentoring incoming staff.
- Engage guests throughout the Aquarium via various Guest Experience Operations Activities.
- Support guests, volunteers, and other staff with safe and efficient exit, check-in, and re-entry procedures during an Emergency Evacuation.
Preferred Knowledge, Skills, & Abilities (KSAs):
- Experience in hospitality, customer service, and/or attractions industry
- Strong interpersonal and teamwork skills
- Experience working both independently and as a member of a team
- Ability to sustain enthusiastic interactions with both guests and staff throughout each work shift
- Experience working with diverse audiences
- Ability to work indoors and out for the full duration of the scheduled shift
- Ability/comfort proactively approaching guests
- Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc.)
- Ability to work alongside Teen Conservation Leader (TCL) students, Guide Volunteers
- Experience working with multiple age groups, both adults and families
- Ability to multitask and work positively with interruptions
- Competency/experience with data entry, computers, and other communication technologies
- Comfort with using/learning new technology
- Adhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance, and Uniform Standards
- Strong communication skills on phones, radio, and email
- Ability to demonstrate support for the Monterey Bay Aquarium's mission
- Ability to work within, and maintain Monterey Bay Aquarium's Core Values
- Available to work both weekdays and weekends, as well as holidays.
Physical Requirements to Perform Essential Job Functions:
- Typical office equipment, ride on/push scrubber, extractor, vacuum cleaner
- Sitting, standing, walking, bending
- Occasional unassisted lifting up to 50 lbs.
- Typical office environment, main aquarium and exhibits, occasional offsite events, animal spaces
Hourly Compensation Range:
$22.00 USD per hour.
