About Us:
At Liberty Tire Recycling, we're building a sustainable future—one tire at a time. As North America's leading tire recycler, we offer a unique opportunity to make a real impact on the environment. Join our team of nearly 4,000 dedicated employees across 70+ sites and help us transform billions of pounds of waste tires into valuable resources. We're committed to innovation, a circular economy, and providing a rewarding workplace where you can grow and thrive.
Job Summary:
We are looking for a Bi-lingual (English/Spanish) Benefits Administrator to join our team at Liberty Tire Recycling. The Benefits Administrator will be the face of Liberty’s benefits program, providing exceptional customer service to employees and ensuring accurate administration of all benefit plans. This role will help employees understand their benefit options, guide them on how to maximize services for themselves and their families, and manage enrollment, life events, compliance, and recordkeeping. Location: Sanford Office | Language Requirement: Bilingual (English/Spanish) strongly preferred
Duties and Responsibilities:
- Answer incoming calls and email inquiries from employees regarding benefits in a professional, courteous, and timely manner
- Respond to questions about general benefits and plan designs; assist employees in finding providers and facilities in their area
- Help employees download benefit apps and utilize available services
- Reach out to new hires to explain benefits and resources
- Enroll employees in benefits plans (health, dental, vision, retirement)
- Process life events such as new hires, terminations, marriage, and dependent changes
- Maintain benefits records and update HR systems regularly
- Ensure compliance with federal, state, and company policies related to benefits administration
- Coordinate with insurance carriers and payroll for accurate processing
- Assist with employee communication and distribution of benefits materials
- Research and analyze member issues and escalate complex requests to senior team members when necessary
- Place follow-up calls and emails to ensure resolution of inquiries
- Document inquiry outcomes for accurate tracking and analysis
- Perform other administrative duties as requested
Required Skills/Abilities:
- Strong customer service and communication skills
- Bilingual (English/Spanish) strongly preferred
- Proficient in Microsoft Office and HRIS systems
- Ability to maintain confidentiality and handle sensitive information
- Detail-oriented with strong organizational skills
Education and Experience:
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
- 2+ years of experience in benefits administration or HR support
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
EEO Statement:
Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
