Behind-the-Scenes Experiences Tour Guide (Part-time)
The Cincinnati Zoo & Botanical Garden is known for many things- our conservation efforts, our green initiatives, our friendly staff… but did you know that we have a strong set of core values that make us the best team around, and a Top Workplace in Cincinnati? We’re more than coworkers… we’re family. By building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion & a Sense of Ownership, supporting Accountability, Mutual Trust & Respect, and embracing Progressive Thinking, we have built a team of dedicated staff that focuses on our visitors, our community & our future.
This is what we believe and how we act. If this gets you fired up, maybe you belong in our Zoo!
The Cincinnati Zoo & Botanical Garden is looking for a dynamic individual to join their team as a Behind-the-Scenes Experiences Tour Guide.
The successful candidate will possess and demonstrate the following attributes: You Model the example for others to follow; You Inspire others to work towards an exciting future and shared vision; You Challenge yourself and others to look for innovative ways to improve the organization; You Foster collaboration and trust and build spirited teams; You Recognize contributions and celebrate accomplishments.
Position Summary: This position promotes the mission of the Cincinnati Zoo & Botanical Garden through the support of the Behind-the-Scenes program as well as support of the Wild Encounters program.
Responsibilities include, but are not limited to:
- Scheduling and leading Behind-the-Scenes (BTS) tours and virtual animal encounters. This also includes taking, editing, and emailing photographs to tour participants.
- Screening BTS inquiries from tour participants and the general public, responding in a timely, professional, and friendly manner.
- Helping collaborate in zoo-wide data collection and analysis as it pertains to tour sales.
- Other related duties as assigned to ensure the overall well-being of the Behind-the-Scenes program and to advance the mission of the Zoo.
Qualifications & Desired Skills:
A positive attitude and proactive, collaborative approach are required to join our team! You should
demonstrate an affinity with the overall mission of the Cincinnati Zoo & Botanical Garden and our core
values and behaviors.
An equivalent combination of education and experience sufficient to perform the essential duties of the
job successfully will be considered. A bachelor’s degree in Education, Biology, Communication, or a
related field is preferred. The applicant should have strong administrative skills, experience working with
diverse groups, and the ability to communicate effectively with both internal and external partners.
Exceptional customer service, strong organizational and project management skills to oversee multiple
demanding projects simultaneously, and command of Microsoft-based software and applications are
required. Comfort using a DSLR camera is preferred.
Strong organizational, interpersonal, and communication (both oral and written) skills are essential.
Attention to detail, strong planning and creative problem-solving skills, and the ability to manage multiple
complex responsibilities simultaneously are required. The applicant must present a professional
appearance, be timely and reliable in attendance and performance, and be able to work well with staff,
volunteers, Zoo donors and prospects, as well as the general public
