Position Overview
The Residential Service Manager is responsible for the day-to-day management of Namaste Solar's Residential Service team. This position ensures operational excellence, profitability, safety, and customer satisfaction while fostering a culture of quality. The role includes strategic planning, budgeting, KPI development, and close collaboration with the Director of Residential Operations to align departmental goals with company objectives.
Key Responsibilities
Financial Performance:
- Maintain responsibility for departmental revenue, gross profit, and cost control.
- Analyze monthly P&L statements and implement strategies to meet or exceed financial targets.
Strategic Planning & Business Development:
- Collaborate with Director of Residential Operations on departmental strategic planning, forecasting, and pricing strategies.
- Identify growth opportunities and develop initiatives to expand service offerings and market presence.
Service Operations Oversight:
- Direct all Residential Service activities including dispatch, inspections, maintenance, monitoring, troubleshooting, and customer satisfaction.
- Ensure effective scheduling, inventory coordination, and timely resolution of service cases.
- Continuously improve workflows and processes to enhance efficiency and profitability.
Personnel Management:
- Oversee hiring, onboarding, training, mentoring, and performance reviews for office and field staff.
- Develop and implement professional development programs and succession planning.
Collaboration & Communication:
- Interface with the Director of Residential Operations on budgeting, planning, and departmental communication.
- Provide input to the Residential Management Team (Residential Circle) and collaborate cross-functionally.
Culture & Safety:
- Continue our culture of safety, quality workmanship, and exceptional customer service.
- Ensure adherence to safety standards, regulatory requirements, and company policies.
Performance Metrics (KPIs):
- Develop, implement, and maintain KPIs to measure team performance and customer satisfaction.
- Track and report on departmental metrics; drive corrective actions and continuous improvement.
Essential Knowledge, Skills & Abilities
- Proven leadership experience managing both office and field teams in a service operations environment.
- Strong financial acumen with the ability to interpret and act on P&L statements and operational metrics.
- Operational excellence in dispatch, scheduling, workload balancing, and customer case management.
- Data-driven decision making; ability to develop, track, and improve KPIs.
- Excellent communication, collaboration, and conflict-resolution skills.
- Demonstrated ability to drive process improvements and manage change effectively.
- Proficiency with productivity tools (e.g., Microsoft 365) and service/CRM systems.
Preferred Qualifications
- 5+ years of experience in residential solar service and/or operations; 3+ years in people leadership.
- Experience building and leading high-performing teams across office and field roles.
- Track record of improving workflows, safety outcomes, customer satisfaction, and financial performance.
- Valid driver's license and ability to travel between company locations and job sites as needed.
Compensation and Benefits
• Compensation will be dependent on experience, certifications, and licenses
• Medical, Dental, and Vision insurance options within the first 30 days
• Company paid Life Insurance, Short-Term and Long-Term Disability
• 401K Program
• Voluntary Life Insurance
• Paid volunteer time
• Paid time off
• Employee Assistance Program
• Free RTD EcoPass
• Discounts to put solar on your home
Physical Demands & Work Environment
This role routinely uses standard office equipment and requires prolonged periods of sitting and working at a computer. The position also involves occasional visits to job sites, warehouses, and rooftops to observe work, conduct check-ins, or support operations. Employee must be able to lift up to 25 pounds occasionally and safely navigate active work sites.
Primary work is performed in an office setting with periodic time in the field. Work may require travel between Namaste Solar's Denver and Boulder offices and to customer sites across the Front Range. Field work may involve exposure to varying weather conditions and typical construction/site hazards; safety protocols must be followed at all times.
Equal Employment Opportunity
Namaste Solar is committed to cultivating an inclusive environment for people to bring their authentic selves to work. We recognize that diverse teams make strong teams, and we encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
