Location : Lagos, Nigeria
About the Role:
Sun King seeks an experienced and dynamic Solar Installation Manager - Inverters to manage, coach, and optimize our zonal and regional inverter installation teams across Nigeria. This is a pivotal, hands-on managerial role for a proven manager who will be the driving agent behind field excellence.
What you would be expected to do
Team Managing & Field Force Management:
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Manage, coach, and support a network of zonal and regional installation and service teams across the territory.
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Drive professional growth within the teams, mentoring technicians and team leaders to develop best-in-class technical and customer service skill sets.
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Foster a culture of safety, quality, accountability, and continuous improvement.
Installation Operations & Project Management:
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Oversee the end-to-end installation process for solar inverter systems, ensuring projects are completed on time, within scope, and on budget.
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Allocate resources efficiently and manage the scheduling of installation teams to maximise productivity and meet installation targets.
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Act as the primary point of escalation for complex installation problems, providing hands-on technical guidance and problem-solving support to field teams.
Quality Assurance & Safety Compliance:
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Implement and enforce strict quality control checks for all installations, ensuring they meet Sun King’s technical standards and manufacturer specifications.
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Guarantee 100% adherence to all health, safety, and environmental (HSE) protocols, conducting regular safety audits and training sessions.
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Maintain detailed records of installations, inspections, and compliance certifications.
Customer Satisfaction & Service Excellence:
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Uphold the highest standards of customer service, ensuring a seamless installation experience and proactive post-installation support.
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Address customer escalations related to installation quality or timelines promptly and effectively.
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Monitor customer feedback and Net Promoter Score (NPS) to identify areas for improvement and implement corrective actions.
Operational Efficiency & Performance Metrics:
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Be accountable for key performance indicators (KPIs), including installation turnaround time (TAT), first-time fix rate, technician productivity, and cost per installation.
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Analyze performance data to identify bottlenecks, implement process optimizations, and drive operational excellence.
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Prepare and present regular performance reports to senior management.
Technical Training & Development:
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Develop and conduct ongoing technical training programs on new inverter technologies, installation methodologies, and troubleshooting techniques.
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Ensure all team members are certified and up-to-date with the latest product knowledge and safety procedures.
You might be a strong candidate if you
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A degree in engineering or other relevant disciplines.
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7+ years of experience managing field installation teams, preferably within the solar energy, inverter/UPS, or telecommunications industry.
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Knowledge on solar inverter systems, installation, troubleshooting and maintenance processes.
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Knowledge on solar PV systems, electrical wiring standards, and power electronics.
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Proficiency in diagnostic tools, software, and remote monitoring platforms.
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Excellent verbal and written communication skills with the ability to distill information and understand how to communicate to different audiences to get results.
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Passionate about customer service and resolving issues
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The ability to maintain calm under pressure
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Efficiency and organizational skills
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Critical Thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
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Entrepreneurial Spirit with qualities of being able to work and figure things out with innovative thinking, problem-solving skills, and presence of mind.
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Driven by the social mission to provide energy to consumers and employment to rural communities.
What Sun King Offers
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Professional growth in a dynamic, rapidly expanding, high-social-impact industry
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An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
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A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
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Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
