Engagement Manager
At Cegal, we’re passionate about creating a more sustainable, efficient, and digital energy industry. As we continue to grow, we’re strengthening how we engage with our customers - ensuring every partnership delivers measurable value, stability, and innovation.
We’re now seeking an Engagement Manager to play a key role in nurturing our customer relationships in Brisbane and ensuring the seamless delivery of contracted services.
About the Role
As an Engagement Manager, you’ll act as the trusted link between one of our larger local customers and Cegal’s delivery teams, ensuring services are aligned to business goals and contractual commitments are met. You’ll oversee the full lifecycle of customer contracts, from initiation through renewal, while continuously seeking ways to improve performance, increase efficiency, and deliver added value.
You’ll combine commercial awareness, service delivery management, operational understanding, and communicaton skills to ensure each customer engagement runs smoothly, delivers measurable outcomes, and supports long-term success.
You will be amongst our first hires in Brisbane, and be an important contributor to our success in the area. You will spend most days working closely with our local customers and end-users, but always with the full support of our global organization behind you.
Key responsibilities
- Serve as the primary point of contact for assigned customers, managing relationships and expectations across the engagement lifecycle.
- Monitor and manage contract performance, ensuring service levels, commitments, and outcomes are achieved.
- Coordinate internal teams across Sales, Delivery, Operations, and Finance to maintain alignment and operational continuity.
- Identify opportunities for improvement and value creation, including service enhancements and efficiency gains.
- Support financial performance by tracking contract profitability and contributing to renewal and upsell discussions.
- Represent the customer internally, ensuring their needs and feedback are translated into meaningful action.
Who are you?
You thrive on building strong relationships, creating structure, and driving continuous improvement. You bring a blend of commercial understanding, service delivery knowledge, and clear communication that enable you to balance customer needs with business priorities.An ideal engagement manager will bring:
- Higher education in Business, IT, Service Management, Project Management, or similar
- Experience in customer-facing roles within IT services, managed services, or service delivery
- Good understanding of contract management, customer governance, and service delivery frameworks
- Experience within the Oil and gas subsurface industry is beneficial
- Familiarity with ITSM platforms, cloud services (Azure, AWS), and tools like ServiceNow, Salesforce, Power BI, and Excel
- Strong communication and stakeholder management skills
- Analytical, structured, and solution-oriented mindset
- Experience with project delivery within scope and timelines. Certifications within ITIL, PRINCE2, or Agile is an advantage.
Why Cegal?
Because at Cegal – You matter. Both because of who you are and the impact you make! You can feel confident bringing your whole self to work and certain that your ideas, decisions and actions will make a meaningful difference to your colleagues around you, the solutions we deliver, and the clients we serve.
You take pride in being accountable, and so do we. By focusing on what we accomplish, not just the tasks we do, communicating clearly, and by presenting solutions, not problems - we turn complexity into digital success stories. That’s what being Fuss Fighters is all about.
As tech and energy sectors are rapidly evolving, your ability to be proactive and innovative will be tested and valued. You’ll help us stay ahead by anticipating needs, exploring new technologies, and taking initiative before challenges arise - driving progress rather than reacting to it. If this sound like a place you can thrive, we can also offer:
- Career paths - Advance your career with trainee programs, mentorship, growth dialogue.
- Influence - Ideal company size - global impact, yet room for you stand out and make a difference
- Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
- Technology - We are passionate about new tech. Test the latest technologies and learn how to implement them in real-world scenarios.
- Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
- Social impact - Support diversity in the tech industry through our humanitarian and advocacy programs or platinum partnership with the Oda Network
Want to know more about these and other benefits? Visit our careers page: https://www.cegal.com/en/careers/working-at-cegal
We know AI can write a perfect motivational letter, but we don't want perfect - use the cover letter as an opportunity to let us in on the real, unique and imperfect you!
We can't wait to hear from you and explore a common future.
Location: Brisbane
Questions?
Contact Mohd Afif Syazwi Azmi , Talent Acquisition Specialist - afif.azmi@cegal.com
This is a direct Company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for Australia. Cegal does not sponsor visas. Finalist candidates will be asked to consent to a background check according to our security routines. We will ask all candidates to disclose potential ties to high-risk and sanctioned countries.
