Understanding of auto-motive industry. Technical product knowledge. Sales skills and relationship b uilding skills. Listening skills, computer skills, Multi-tasking skills and good commuinication.
Become familiar with new product ranges to ensure complete product knowledge.
Analysing of customer needs/problems and compiling solutions for customer problems.
Advising customers on solutions to solve problems and meeting needs and seeking to exceed expectations. Creating a pleasant shopping experience in order to promote brand affinity and loyalty.
Up-selling and cross-selling of product ranges in order to increase sales.
Verifying compatibility of products with customer samples.
Capturing sales orders end gto end ensuring goods are delivered and finance processes are adhered to.
Processing and following up on quotations to service providers (MBR's) to short term insurance industry.
Liaising between admin and customers of payments and refunds to customers. Ensuring that correct order and quantities of products are provided to customer.
Ensure that the correct warranty information and documentation is provided to customer.
Ensuring that the correct stock codes, quantities and prices are entered into the system.
Following up on orders to ensure timeous deliveries, solving of problems and giving of feedback on delays. Dealing with customer queries and solving service delivery matters using correct, internal, cross functional support. Informing Dispatch of pending return for credits (RFC)
Recording and analysing of customer needs and product performance and provide feedback to NSM. Sharing of sales trends with sales team to enhance collective product and market knowledge. Facilitating of new product development by recording lost sales and new enquiries.
Attending training sessions and sales meetings outside of office hours and on weekends.
Assisting Branch and distributor coordinator with trechnical queries.
