About Us: Missouri Organic Recycling is a leader in sustainable waste management solutions, committed to turning organic waste into valuable resources. We pride ourselves on our environmentally friendly practices and our dedicated team of professionals.
Job Description: Missouri Organic Recycling is seeking a detail-oriented Customer Service & Call Center Coordinator to support our customers and internal operations. This role combines customer service, inbound call handling, sales support, and delivery scheduling into a single, well-rounded position. The ideal candidate is organized, dependable, and comfortable managing multiple responsibilities while maintaining clear communication and well-organized information. This position plays an important role in supporting a smooth customer experience and effective coordination across teams.
Employment Type: Full-time
Schedule: 8:00 AM - 5:00 PM
Work Environment: In-Office Position
Key Responsibilities:
Customer Service & Sales Support
- Serve as primary point of contact for customer inquiries via phone and other communication channels.
- Provide helpful, knowledgeable support regarding services, products, and processes.
- Assist with retail sales inquiries, order placement, and customer follow-up.
- Maintain organized and up-to-date customer information.
Call Center & Communication Management
- Answer inbound calls in a professional and friendly manner.
- Take messages, route calls, and follow-up as needed.
- Communicate clearly with customers and internal teams.
Scheduling & Logistics Coordination
- Schedule deliveries and service appointments.
- Communicate schedules and updates with customers and delivery teams.
- Support smooth coordination between customer needs and logistics.
Systems & Administrative Support
- Enter and update customer and scheduling information in internal systems.
- Support basic system configuration and administrative tasks.
- Help maintain organized records and workflows.
Qualifications we consider:
- Strong organizational skills and attention-to-detail.
- Professional phone presence and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Customer service or call center experience preferred.
- Comfortable learning and using internal systems and software.
- Reliable, proactive, detail focused, and team oriented.
