Job Description
Department: Restaurant Services
Title: Food Service Supervisor
Employment Type: Temporary/Seasonal
Status: Non-Exempt
Pay Rate: $19.50/hour
Reports To: Full time management.
Hours: Must be able to work weekends, holidays and nights (winter season specific); weekday hours also available, depending on weather and guest attendance; schedule subject to change throughout the spring, summer & winter. Hours are subject to change on short notice depending on weather and needs of the business
Overview of Responsibilities
• Assist in leading the daily operation of the restaurant facilities
• Enforce WCS procedures and checklists for maximum daily efficiency
• Set up and break down work stations
• Maintain a clean and sanitary work station
• Knowledge of food products, identification and acceptable level of food quality
• Rotate and change food holding containers as needed
• Must know methods of food preparation, cooking times, and portion sizes to ensure food is prepared according to recipe
• Ability to evaluate food quality and preparation by tasting
• Ensure all food produced is tracked in POS system
• Cuts/slices meat and produce to be used in production
• Responsible for ensuring proper portion sizes in all phases of production
• Assist in other areas of production as needed
• Ensure safety protocols are met at all times
DESCRIPTION:
Leadership
• Assist in the training of staff members within your assigned location(s) consisting of, but not limited to: customer service, food handling, equipment knowledge, routine cleanliness and maintenance, daily production logs, WCS restaurant policies & procedures, etc
• Communicate daily break schedules to staff members and cover open positions when necessary
• Assign work & kitchen priorities as the business or management dictates
Sales & Service
• Supervise the daily operation of assigned location(s) and staff to achieve all targets
• Responsible for the timely and accurate resolution of any customer complaints
• Maintain inventory controls to ensure that society funds are handled in an accurate and secure manner that conforms to departmental policies and procedures
Routine Maintenance
• Ensure that the food presentation area is fully stocked, organized, consistent, exciting and visually appealing
• Ensure that all work locations are neat, clean, organized and safe
• Adhere to all Federal, State and Local labor laws and standards for food preparation, presentation, sanitation and storage
Food Quality
• Enforce WCS provided portion size for all products sold. Ensure proper menu builds while reducing waste and shrinkage of assigned location(s)
• Prepares quality food items according to standardized recipes and instructions in a timely fashion
Collaborate
• Establish and maintain a collaborative working relationship with all staff
• Maintain general knowledge of park attractions and amenities to provide superior customer service
• Follow all WCS rules and regulations
Administrative
• Assist in the preparation of reports
• Perform other duties as assigned
• Ensure daily logs are properly filled out and filed away
Internal Qualification Requirements
PERKS of Working with Us:
• Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
• Complimentary Guest Park 5 Tickets + 1 Complimentary Parking (After 45 days)
• Company provided uniforms
• Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
• Access to online learning and tuition discounts with Monroe College
• Earned Paid Sick Time ( when reached a total of hours)
• Employee Assistance Program
• Free Banking
Qualifications
• All candidates must possess the following:
• Strong written and verbal communication skills
• A positive and outgoing demeanor
• Characteristics of a proven leader with attention to detail
• Basic Computer usage
• Must be able to work well among others in a positive environment
• Basic math skills
• Ability to frequently move objects weighing up to 50 pounds
• Prior food preparation experience preferred, but not required
• NYC Food Handlers Certificate preferred, but not required. Must be willing to obtain it within first 45 days of employment
• Able to delegate and assign tasks in a high pressure, high volume environment.
EOE M/F/V/D
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