Job Description
Location: Bronx Zoo
Department: Group Sales & Reservations
Title: Group Sales Associate
Employment Type: Temporary
Status: Non-Exempt
Grade Level: Hourly
Pay Rate: $19.00/hour
Schedule: Shifts to start late January. Must be able to work 3-5 days per week including weekends and holidays. Schedule varies and subject to change through the spring and summer.
Earn your stripes in customer service! From ticket sales and group trip planning, to customer relations – a great guest experience is only a phone call away. These jobs primarily work in an indoor office setting, and require exceptional communication skills. You’ll gain valuable experience, and get a jump on lifelong career skills.
Apply now!
Group Sales Associate
Essential duties may include:
• Processing advance bookings and ticket sales for all parks
• Ensure that customers are aware of the full range of products available at the individual parks, including special offers
• Supporting the sales strategy by assisting with outbound calls and telemarketing
• Answer incoming Group Sales telephone lines & email correspondence.
• Process payments and ensure that ticket orders are accurately fulfilled.
• Provide administrative and operational support to ensure the department runs smoothly.
Internal Qualification Requirements
High School Diploma or GED Equivalent.
• Excellent interpersonal, written, and verbal communication skills, including a clear, friendly phone voice
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Must possess a professional and positive attitude, and be able to quickly develop a rapport with customers over the phone.
• Proficient in Microsoft Office Programs, Word and Excel are a must, PowerPoint is a plus.
Knowledge of Gateway Ticketing System and/or Salesforce is a plus.
• Ability to work independently as well as within a team
• Must be flexible & available to work weekends, holidays & extended hours
EOE/ AA/M/F/Vets/Disabled
#LI-DNI
