Job Title:Guest Services Team Lead (Georgia Grown)
Department/Division:District Shops / Retail Operations
Status:Regular, Part-time, hourly
Pay Grade/Pay: $18.11 per hour
Reports to:District Shops Manager
Benefits:Amenity Passes and Parking
Retirement:State Employee Retirement System (GDCP)
To Apply: Fill out the application completely and attach your resume, a cover letter is optional and encouraged. Incomplete applications or applications without accompanying documents when required will not be considered. Applicants are highly encouraged to include and communicate their relevant skills and experience for this role.
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Job Summary:
The Jekyll Island Authority is hiring a Guest Services Team Lead to assist the District Shops Manager with all daily operations of the Georgia Grown Signature Shoppe. Responsibilities include providing exceptional customer service, shop supervision, inventory control, training and motivating staff, and maintaining accurate accounting records. This is a part-time position working up to 30 hours per week, including evenings, weekends, and holidays. Hours and days will vary.
Description:
- Assists District Shops Manager and supervises employees, including encouraging and motivating staff in sales and customer service.
- Demonstrates proficiency and accuracy in operating point-of-sale.
- Schedules lunch & breaks to effectively manage day-to-day activities.
- Identifies current and future customer needs by establishing a rapport with customers.
- Ensures availability of supplies by replenishing store stock levels daily.
- Resolves customer inquiries and complaints in a professional and timely manner.
- Assists in inventory counts, identifies shortages or surpluses and reports all discrepancies to the Manager.
- Protects employees and customers by providing a safe and clean work environment.
- Maintains the stability and reputation of the shoppe by complying with legal requirements.
- Briefs all guest services staff on any updates or changes at the start of each shift.
- Enforces program, operational, and personnel policies and procedures.
- Prepares daily store deposit and daily revenue reports. Ensures that all shop accounting reports are accurate and submitted promptly.
- Responsible for ensuring proper PCI compliance as required by credit card regulations.
- Responsible for maintaining proper cash controls in the shop and ensures all staff follow proper cash and credit card handling policies and procedures.
- Contributes to the team effort by striving for increased sales.
- Performs other duties as assigned.
Minimum Qualifications:
- Completion of a high school degree or a recognized equivalent.
- 2 – 4 years retail store experience required.
- Computer skills required; Excel is essential.
- Ability to provide courteous and professional customer service and interact positively with guests, team members, and all levels of management.
- Ability to effectively present information to guests, team members, and all levels of management.
- Flexible availability, including weekends, evenings, and holidays.
- Regular attendance and punctuality for scheduled work shifts is required.
Preferred Qualifications:
- Associate’s degree or higher is preferred.
- Supervisory experience preferred.
- Valid Food Manager Certification is a plus.
Licenses / Background Checks:
- Employment is contingent upon successfully passing criminal, credit, and motor vehicle record (MVR) background checks.
- Credit check required for all positions assigned to handle cash transactions regularly.
- A valid driver’s license is required for tasks that involve travel between JIA-operated locations while on duty, whether using a state-issued or personal vehicle. All drivers must comply with Georgia state laws.
Physical Requirements/Working Conditions:
- Exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
- 90% of the typical workday will be spent standing.
- Between 25 and 50% of the day will be spent walking, lifting, grasping, feeling and climbing, pushing, and pulling.
- Less than 25% of the day will be spent climbing, stooping, kneeling, crouching, and crawling.
- Less than 10% of the day may be spent sitting.
- Spend more than 50% of the day spent communicating (talking and hearing).
- Must have sufficient visual clarity to determine accuracy, neatness and thoroughness of work assigned as well as close vision operate POS systems, prepare and analyze data and figures, and to operate and view a computer.
- Work primarily takes place indoors in a climate-controlled retail space.
- Work includes regular exposure to outdoor conditions (e.g. walking between buildings or locations). This may include extreme heat, rain, cold temperatures and other weather conditions.
- Noise level is considered quiet to normal, depending on visitor traffic and special events.
- Work is subjected to hazards such as moving vehicles.
This description of job responsibilities is intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.
This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If email confirmation is not received, applicant may contact Human Resources at 912-635-4024 for confirmation, however, due to the volume of applicants received, we are unable to provide information on application status after receipt. Applicants who need assistance to accommodate a disability may request and accommodation by contacting Human Resources at 912-635-4024.
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background check is required including credit when applicable to the position. Relocation expenses are not authorized, applicants should consider this when applying.
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug-free Workplace.
