Department: Building & Grounds
Title: Aquatheater Lead Attendant
Employment Type: Seasonal
Status: Non-Exempt
Grade Level: Hourly
Pay Range: $20.00 per hour
Reports To: Facilities Management/B & G Supervisor
Schedule: Wednesday-Sunday, including Holidays
Hours: 10am-6pm
Position Summary:
The Aquatheater Captain oversees guest seating and cleaning operations for our popular sea lion programs. As a key member of the Buildings & Grounds team, focused on maintaining a clean and welcoming environment, the Aquatheater Captain serves as the main point of contact for guest management in the stadium seating areas. This seasonal position requires a friendly, energetic individual who excels in crowd management, remains calm and patient under pressure, and is skilled at assisting guests while upholding NYA standards.
Key Responsibilities:- Lead guest seating operations at the Aquatheater, providing guidance and oversight to Seasonal Attendants on usher team tasks and procedures.
- Ensure a friendly, safe, and efficient experience for all Aquatheater guests during arrival and departure, addressing minor conflicts in the moment and escalating to management as needed.
- Collaborate with key members of the Animal, Education, Security, and Visitor Services teams to learn and implement best practices for managing guest seating and enhancing the audience experience.
- Create a memorable and positive experience for visitors by maintaining a strong knowledge of exhibits and amenities, while consistently demonstrating professional customer service.
- Contribute to B&G tasks, including cleaning and litter removal (e.g., windows, garbage areas, and restrooms), crowd control, and event setup and breakdown.
- Manage VIP and special request seating in reserved areas and provide assistance to guests with disabilities.
Internal Qualification RequirementsQualifications
Strong verbal communication skills with the ability to engage effectively with park guests
Friendly, positive attitude and the ability to work independently with minimal supervision
Prior leadership experience is a plus
Reliable, dependable, and able to collaborate well in a team environment
Ability to stand, walk, and remain outdoors for extended periods in various weather conditions
Ability to navigate 3-4 flights of stairs multiple times a day
Capable of moving objects weighing up to 25 pounds
Availability to work weekends and all holidays
Location
New York Aquarium (Brooklyn)
EOE/AA/M/F/Vets/Disabled
