Subcontractor Sourcing & Expansion
- Identify, recruit, and build relationships with qualified subcontractors across HVAC, mechanical, electrical, and related trades throughout the contiguous United States.
- Proactively source subcontractors using industry databases, trade organizations, cold outreach, existing vendor referrals, and market research.
- Ensure geographic coverage aligns with business needs, strategic account requirements, and project demand forecasts.
Qualification & Onboarding
- Lead the full qualification process, including capability assessments, safety records, licensing, insurance verification, capacity evaluation, and past performance review.
- Develop and maintain standardized onboarding documentation, workflows, and approval criteria for subcontractor partners.
- Collaborate with legal, finance, and operations to ensure all compliance requirements (contracts, COIs, W9s, etc.) are executed and maintained.
Performance Management & Compliance
- Own the operational relationship with subcontractors post-onboarding—including communications, expectations, performance monitoring, and corrective actions.
- Track job performance, responsiveness, quality of work, customer interactions, adherence to scope, and financial accuracy.
- Resolve escalations related to subcontractor performance, scheduling, invoicing disputes, or field issues in collaboration with project stakeholders.
Subcontractor Scorecards & Grading System
- Design, launch, and maintain a standardized subcontractor performance scorecard used nationally across Crete United’s operating companies and strategic account teams.
- Define KPIs such as:
- On-time arrival and job completion
- First-pass yield / quality scores
- Warranty or callback rates
- Documentation and reporting accuracy
- Pricing competitiveness and consistency
- Safety compliance
- Customer satisfaction feedback
- Distribute scorecard results to internal stakeholders and use insights to drive continuous improvement and accountability within the subcontractor network.
Network Optimization & Strategic Execution
- Analyze subcontractor density vs. project demand to ensure adequate coverage across all U.S. regions.
- Assist with forecasting subcontractor capacity for national programs, major rollouts, or high-volume seasonal work (start-ups, PM cycles, equipment verifications, etc.).
- Identify gaps in the network and develop action plans to strengthen market coverage.
Cross-Functional Collaboration
- Work closely with the Associate Director of HVAC Strategic Accounts, project managers, service coordinators, and field leadership across Crete’s operating companies.
- Coordinate with finance to validate subcontractor pricing, job costing, and invoice alignment.
- Partner with IS/IT teams to maintain subcontractor data in Trimble Spectrum and any related systems.
Qualifications
Required
- 5–7+ years of experience in HVAC, mechanical, MEP services, construction management, vendor management, or related field.
- Proven experience managing subcontractors, vendors, or third-party field resources at scale.
- Strong understanding of MEP trade work, safety standards, licensing, and field operations.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to analyze operational and financial data to drive decisions.
- Strong organizational skills with the ability to manage a large volume of subcontractor relationships across multiple regions.
Preferred
- Experience with national service delivery, multi-site project execution, or strategic accounts.
- Familiarity with Trimble Spectrum or similar ERPs.
- Background in developing vendor scorecards, KPI dashboards, or performance frameworks.
Success Metrics
- Growth of the national subcontractor network and geographic coverage.
- Reduction in project delays linked to subcontractor availability or quality.
- Scorecard improvements over time (quality, responsiveness, documentation).
- Subcontractor compliance levels (insurance, safety, licensing).
- Support for financial performance targets on subcontracted jobs (margin protection, accurate billing).
- Positive feedback from operations, project managers, and strategic account leaders.
