CALL-BY-CALL MANAGER Prostar Services - Wilson, NC Hourly + Performance Bonuses | A-Team Environment | High-Growth Position
Prostar Services is building an A-Team, and we need a driven, sharp, high-energy Call-By-Call Manager to help guide our HVAC and Plumbing techs through live service calls. This is a fast-paced, high-impact position that directly affects revenue, customer experience, and technician performance.
This is NOT an office clerk job.
This is a high-level operations & coaching role for someone who can think fast, communicate clearly, and keep technicians on track in real time.
If you're organized, decisive, confident, and thrive under pressure - this is the role for you.
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Competitive hourly pay + performance bonuses
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High earning potential tied to team success
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Full-time, year-round position
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Paid holidays & vacation
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Advancement opportunities into Operations, Dispatch Manager, or Service Manager
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A supportive culture - no drama, no slow season, no micromanagement
WHAT YOU'LL DO
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Monitor all active service calls as they come in
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Communicate with HVAC & plumbing technicians through Slack
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Provide live guidance, coaching, and next steps
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Ensure technicians follow SOPs and proper diagnostics
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Help identify additional opportunities and system issues
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Track KPIs: revenue per call, callback risk, job accuracy, etc.
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Keep the schedule tight, efficient, and profitable
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Support technicians with information, pricing, and documentation
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Help keep every call clean, profitable, and 5-star
This role directly impacts company performance, customer satisfaction, and technician success.
WHO WE'RE LOOKING FOR
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Strong communicator
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Fast thinker
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Organized and dependable
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Confident decision-maker
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High-energy personality
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Tech-savvy (Slack, ServiceTitan, CRM tools)
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Great at coaching and motivating others
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Can handle pressure and multitasking
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Experience in HVAC/Plumbing/Dispatch/Call Center is a PLUS
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Leadership mindset is a MUST
ABOUT PROSTAR SERVICES
We are one of the fastest-growing HVAC & plumbing companies in Eastern NC. Our culture:
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A-Team only
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No laziness
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No drama
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Everyone grows
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Everyone wins
We invest in our people and create real career paths.
