We are seeking a strategic and execution-focused Senior Lean and Business Process Improvement (BPI) Expert to drive operational excellence across complex, cross-functional processes—specifically in planning, order management, fulfillment, and billing/invoicing. This role will partner closely with business units, IT, and customer-facing teams to identify inefficiencies, eliminate waste, and implement scalable solutions that improve cycle times, reduce errors, and enhance customer satisfaction.
What will you do?
- Lead end-to-end process assessments and gap analyses across order management, order fulfillment, and billing/invoicing workflows.
- Use Lean, Six Sigma, Kaizen, and BPI methodologies to identify and implement process improvements that drive measurable business outcomes.
- Facilitate value stream mapping, root cause analysis (RCA), and process reengineering workshops with cross-functional stakeholders.
- Develop and maintain detailed process documentation, including SOPs, swimlane diagrams, and future-state process maps.
- Collaborate with IT and business teams to align process improvements with digital automation, ERP enhancements, or workflow tools.
- Define and monitor key performance indicators (KPIs) for process efficiency, accuracy, and customer satisfaction; recommend course corrections as needed.
- Influence leaders to make decisions on "to-be-processes" with a goal to simplify, standardize, scale - thereby improving cycle time, customer experience, and productivity.
- Support change management and training initiatives to drive adoption of new processes and systems.
- Champion a continuous improvement mindset across teams and mentor junior team members on Lean and BPI best practices. Train, mentor and certify team members on BPI methodology and achieve yellow and green belts.
Who will you report to?
- VP of Customer Execution and Program Office
What qualifications will make you successful for this role?
- Bachelor’s degree in Business, Industrial Engineering, Operations, or related field; Master’s degree or MBA preferred.
- 10+ years of experience in process improvement, operational excellence, or business transformation, with a focus on Quote-to-Order and Order-to-Cash process lifecycles, AND specifically on Customer Project Deployments.
- Proven track record in leading Lean or Six Sigma projects (Black Belt preferred) with tangible impact on cycle times, cost savings, or quality.
- Deep understanding of complex order management, fulfillment logistics, and invoicing/billing processes, ideally in a global or matrixed organization.
- Experience with ERP systems (e.g., SAP, Oracle), process mining, workflow automation tools, and data analytics platforms (e.g., Power BI, Tableau).
- Strong facilitation, stakeholder management, and communication skills, with the ability to drive alignment across technical and non-technical teams.
- Results-driven, analytical mindset with a passion for solving operational challenges and delivering customer value.
Preferred Certifications:
- Lean Six Sigma Black Belt
- PMP or Agile Certification
- Certified Business Process Professional (CBPP) or similar
Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
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